2nd Line Technician
Company
Location
Fareham, England, United Kingdom
Posted At
12/19/2024
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Please contact: hello@huntukvisasponsors.com
Description
Job Description
Job Title: 2nd Line Support Technician
Location: Fareham/Gosport, Hampshire.
Due to the nature of our support requirements this is an office based role.
Are you looking for a career in IT that will provide customer support in a 2nd line Support role? We are looking for suitable candidates with an understanding of IT services that is interested in building upon current knowledge to progress a career in IT. This role will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel. You will be providing second line support to our customers and partners operating as a 2nd Line technician and assisting the Service Desk to resolve issues and solutions to enable fast responses to issues raised within the IT environment. Candidates with some knowledge of IT Support and experience with Desktop support, keen and willing to lead and impart knowledge to the rest of the team.
Your role
The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners. This position is primarily located at Gosport, Hampshire and will involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday.
The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team, the type of technologies that the team will support such as SPLUNK, Sharepoint & VEAM. Some training will be provided but experience of these technologies will be advantageous.
You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.
If not already held, candidates will be expected to apply and achieve initially an SC Clearance to fulfil this position, Due to the nature of our support requirements higher level clearance may be necessary, this is an office-based role.
Skills
Example shift patterns will be 0730-1500 & 0930-1800.
What We Can Offer
The recruitment process consists of a single stage interview process.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#Defence
#DNS
About The Team
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.
Fujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation - that's about seeing the value technology can create for customers today and in the future - and making it real.
Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.
Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.
Job Title: 2nd Line Support Technician
Location: Fareham/Gosport, Hampshire.
Due to the nature of our support requirements this is an office based role.
Are you looking for a career in IT that will provide customer support in a 2nd line Support role? We are looking for suitable candidates with an understanding of IT services that is interested in building upon current knowledge to progress a career in IT. This role will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel. You will be providing second line support to our customers and partners operating as a 2nd Line technician and assisting the Service Desk to resolve issues and solutions to enable fast responses to issues raised within the IT environment. Candidates with some knowledge of IT Support and experience with Desktop support, keen and willing to lead and impart knowledge to the rest of the team.
Your role
The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners. This position is primarily located at Gosport, Hampshire and will involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday.
The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team, the type of technologies that the team will support such as SPLUNK, Sharepoint & VEAM. Some training will be provided but experience of these technologies will be advantageous.
You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.
If not already held, candidates will be expected to apply and achieve initially an SC Clearance to fulfil this position, Due to the nature of our support requirements higher level clearance may be necessary, this is an office-based role.
Skills
- Understanding of IT support and infrastructure, team working, knowledge and experience of the following technologies is required to meet the role expectations.
- Server 2016/19
- Adobe Products
- WINS and Group Policy objects
- Virtualisation (Hyper V / VMWare)
- Trellix (McAfee Enterprise)
- NetApp
- SPLUNK
- VEAM
- Sharepoint
Example shift patterns will be 0730-1500 & 0930-1800.
What We Can Offer
- Competitive Salary and Package
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
- Role dependent benefits: Private medical / company car or car allowance
The recruitment process consists of a single stage interview process.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#Defence
#DNS
About The Team
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.
Fujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation - that's about seeing the value technology can create for customers today and in the future - and making it real.
Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.
Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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