3rd Line Engineer

About Bridewell

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.



Who are we looking for?

We're seeking an experienced 3rd Line IT Engineer to lead internal engineering projects with a focus on Microsoft 365 and Azure, while providing critical support to our Helpdesk team by resolving escalated issues. As a pivotal member of our IT department, you will collaborate with cross-functional engineering teams on DevOps, Identity, and Infrastructure projects, contributing to innovative solutions that shape our company's future.
This role offers excellent career progression opportunities, whether you aspire to specialise in engineering, consulting, or management.

What you'll be doing:

• Lead the design, implementation, and optimisation of projects within Microsoft 365 and Azure ecosystems.
• Serve as the primary escalation point for 2nd Line support teams, delivering advanced troubleshooting and resolution.
• Collaborate with the wider engineering teams on DevOps, Identity, and Infrastructure projects.
• Contribute to the continuous improvement of IT operations and processes, ensuring best practices are followed.
• Provide technical mentorship to junior engineers and the Helpdesk team.
• Ensure all work aligns with security and compliance standards, particularly in the context of SC clearance requirements.
• Support the maturity of IT operations through familiarity with frameworks like ITIL or COBIT

What we're looking for:

• Proven experience in a 3rd Line IT Engineer role or equivalent.
• Strong expertise in Microsoft 365 and Azure administration, including day-to-day operations.
• Microsoft 365 Certified: Administrator Expert or a comparable certification (or ability to achieve certification within the role).
• Familiarity with administering Linux servers.
• Familiarity with DevOps practices and tools.
• Knowledge of identity management and infrastructure systems.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Nice to haves:

• Experience working in or supporting the cybersecurity industry.
• Familiarity with ITIL, COBIT, or similar frameworks for maturing IT processes and driving operational excellence.
• Passion for professional development and learning new technologies.
• Experience with Amazon Web Services (AWS)

What's in it for you?

Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasises the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following:

• 25 Days Holiday - Plus buy and sell options
• Flexible Working (around core office hours)
• Performance Incentive Bonus
• Company Pension
• Employee Shareholder Scheme
• Personal Day & Birthday off - After 1 year of service
• Family Leave - After 1 year of service
• Enhanced Maternity based on length of service
• Dedicated Training Budget
• Home Office Equipment (for remote working employees)
• Life Assurance
• Cycle to Work & Electric Vehcile Scheme
• Private Healthcare (incl. Gym discounts & Vision Care)

Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion, in particular our Cardiff office.

Note: To be eligible for this job you must either hold UK Security Clearance or be eligible and willing to go through this security clearance

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.