Account Director

Belfast, Northern Ireland, United Kingdom

1/9/2025

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

Kainos is high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. Across or 30-year+ history, we have delivered high profile national scale transformation projects across government, NHS and a myriad of private sector clients

As an Account Director within EMEA Services ComSec you will be the key account manager for a number accounts. Your focus will be to lead and grow those allocated customers, building strong relationships and becoming a trusted advisor. You are accountable for the sales performance, customer relationships and overall customer satisfaction for your client accounts.

You will fully own the customer relationship at a senior level, overseeing all aspects of project delivery, however not operational responsible for the delivery, but be a senior point of escalation. This is a strategic role within the Kainos services business in EMEA, so you will interact with other senior levels within Kainos and the customer organisation.

Key Responsibilities Will Include

• Responsible for the overall customer relationship management
• Managing the key stakeholder mapping and communication plans for your clients
• Develop an understanding of your customers by identifying their needs and requirements and align those with Kainos solutions to identify upsell/cross sell opportunities including expanding the relationship within accounts to align with the One Kainos objective
• Acting as strategic adviser to customers to drive awareness of service offerings and developing account plans with customer roadmaps for all Tier 1 customers and selected strategic customers
• Ensuring profitable customer retention
• Negotiating profitable business for Kainos in line with the margin and sell rate targets.
• Managing an accurate pipeline of opportunities in CRM to meet your assigned quota
• Maintain accurate sales forecasting, delivery start dates and overall general CRM hygiene.
• Customer satisfaction, including meeting the 70% NPS gate as well as driving towards the overall NPS KPI
• Achieve a sales target across your dedicated accounts
• Escalation management with the view to maintaining high customer satisfaction
• Establish and nurture senior relationships across the full organisation
• Maintaining key external relationships with the relevant technology partner (AWS, MS, GCP)
• Support the strategic marketing and business development activities including driving attendance to customer events as and when required.
• Timely preparation of estimates and sales proposals.
• Provide customer feedback to continuously improve our offerings and share best practice with the wider team.
• Serving as an Executive Sponsor on in-flight projects, ensuring project health via regular project health checks
• Collaborate with sales team to share insights on common problems and proposals
  
  

Minimum Requirements

• 5-10 years of account management experience
• Proven business development experience demonstrating ability to achieve and over-achieve targets
• Strong understanding of digital services and how we can solve customer problems through technology
• Experience establishing and nurturing relationships at all levels including C-level
• Innovative and driven to identify new ways to develop new business
• Experience acting as an ambassador of the brand leader internally and externally, displaying a professional, credible and positive image and attitude for Kainos
• Ability to accurately manage pipeline and report appropriately
  
  

Desirable: Experience, skills, knowledge & ability

• Strong business network across the commercial sector
• Appreciation and knowledge of digital transformation, technology delivery and agile methodology.
  
  

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences  

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.