Account Manager

Location: Home based

Contract: Multiple

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Salary: £35,000

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Closing Date: 10 January 2025

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Clear Voice are currently looking for Account Managers to join their Sales and Marketing team. There are currently two positions available: one on a permanent contract and one on a 12- month maternity cover contract.

The successful candidate will be organised and customer focussed, with strong negotiation skills and meticulous attention to detail.

This is a client facing role and you will be responsible for owning day-to-day client relationships ensuring client retention, client satisfaction and ultimately revenue growth. You will continually seek out opportunities for ways of driving new business. As the Account Manager you will oversee your own portfolio of clients, acting as the first point of contact and providing support where needed. The Account Manager will proactively build long-term relationships with our customers through regular calls and review meetings, client visits and presentations to ensure customer retention.

If you are an excellent communicator with the ability to build and maintain strong stakeholder relationships and are looking for an exciting role that makes a difference, we’d love to hear from you!

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As the Account Manager your duties would include:

• Support the Sales Managers with the onboarding of new customers.
• Facilitate expert advice and guidance to our clients on the services we provide and how to make the most of our services.
• Lead point of contact for your assigned customers including sales, operational support, contract renewals, customer complaints, non-conformance, and improvement.
• Build and nurture relationships with assigned customers to ensure revenue and retention targets are achieved and customer satisfaction.
• Build lasting relationships with clients to understand their needs and recommend the most suitable products/ services or solutions to improve satisfaction and grow revenue.
• Manage contract renewal dates, negotiate prices, and contact renewal agreements with clients in good time before the expiry of contracts.
• Conduct market and competitor research.
• Research prospective and existing clients for a better understanding of their requirements, product offerings, target markets etc.
• Participate in cross-stakeholder meetings to impart client feedback and create and deliver continuous improvement plans, including new services/products aligned with our client and business objectives.
• Manage your pipeline of qualified/active opportunities in CRM.
• Manage the CRM database ensuring client contact information is relevant and up to date, and all opportunities, calls and meetings with the clients are logged on the CRM.
• Deliver trainings and presentations to existing and prospective clients.
• Management, escalation, and resolution of customer complaints to customer satisfaction.
• In collaboration with the marketing team and Head of Business Development, produce campaigns and marketing collateral to support the sales strategy.

​The experience and skills you need:

• Significant account management experience
• Demonstrable experience developing business through cross-selling and upselling
• Excellent problem-solving skills
• Previous account management experience within the Language Services industry

What else to expect:

• This post is subject to a Disclosure Barring Service (DBS) check
• Willingness to travel is required as the role will involve visiting clients and partners across the UK and overseas.

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About Clear Voice:

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

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About Migrant Help:

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer:

• Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

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At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

Clear Voice and Migrant Help are committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job