Account Manager

The Account Manager will take on a pivotal role, responsible for growing revenue and margin across 5-10 of our largest customers by selling our Cloud, Data and Security Services.

The successful candidate will maximize wallet share of our customer accounts through a combination of cross-selling and upselling across the entire Cloud Direct portfolio by leading a virtual team to deliver an outstanding customer experience.

Responsibilities:

• Will have your own personal financial quota which you will achieve by developing and closing deals across your accounts
• Your focus will be the Microsoft Cloud stack; Azure and Modern Work (M365) solutions.
• Selling the value of Cloud Direct and attaching our Managed Services to transformation engagements is key to succeeding in this role
• Following up on targeted customer based marketing campaigns
• Designing and implementing revenue-generating initiatives
• Keeping informed of Market and Competitor activity and feeding back to Sales & Marketing Management
• Maintaining the CRM system with full detail of activity ensuring data is up-to-date and relevant for reporting purposes
• This role reports directly to the UK Customer Experience Director

Experience and skills required:

• 5+ years of Account Management experience
• Previous roles in Programme, Service or Solutions customer leadership
• A good understanding of Microsoft Cloud solutions
• Experience working with Microsoft and a network of contacts in Microsoft UK is an advantage
• Self-starter, able to leverage all available resources to understand your named customer base and create a pipeline of opportunity
• Ability to work in a fast-paced, multi-task environment
• Proven ability of critical thinking, using logic and reason along with a sound commercial acumen
• Self-motivated and experienced in successfully working toward targets
• Demonstrated proactive troubleshooting, listening, and problem-solving skills
• A smart appearance and professional manner
• Strategic and operational planning, market development, business planning, and forecasting

What We Offer:

• Responsible Time off (uncapped annual leave)
• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection.
• Birthday lunches, a Fun Fund, and more.