Account Manager

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Career

This role offers the chance to drive growth and foster strategic relationships with medium enterprise clients. You will have the opportunity to showcase your expertise in selling cloud software, particularly in HR, Payroll, and Finance, by engaging with director-level stakeholders and delivering measurable business value. With a focus on ROI and TCO models, this position lays a strong foundation for career growth in sales and account management within a dynamic and collaborative environment.

Your Team

As a key member of our Account Management team, you will collaborate closely with internal stakeholders, including Customer Success and technical teams, to deliver tailored solutions that meet client needs. Together, you’ll work to create a shared vision for the future, ensuring that our customers derive maximum value from their partnership with MHR. Teamwork and communication will be pivotal as you engage with leadership teams, drive pipeline growth, and close strategic deals.

Your Impact

Your contributions will directly shape the success of our medium enterprise clients and strengthen their partnerships with MHR. By cultivating strong relationships, addressing customer needs, and presenting MHR's value proposition effectively, you will play a vital role in driving client satisfaction and long-term retention. Your expertise will ensure customers achieve their business goals, solidifying MHR’s reputation as a trusted provider of HR, Payroll, and Finance solutions.

Key Skills

• Demonstrate a proven track record of establishing relationships and selling to director-level stakeholders.
• Achieve consistent success in meeting sales and customer satisfaction goals.
• Possess experience in account planning and contract management.
• Use ROI and TCO models to sell business value to Finance and Business stakeholders, rather than focusing solely on features and functions.
• Possess strong skills in discovery, planning, and closing sales.
• Be adept at handling objections from customers.
• Possess exceptional communication skills.
• Demonstrate a successful track record of selling cloud software, with a preference for experience in HR, Payroll, and/or Finance.
• Display empathy and the ability to engage with individuals at all levels within an organisation.
• Focus strongly on building relationships and working effectively within a team-selling environment.
• Possess excellent discovery skills.
• Be knowledgeable in technology, including cloud platforms, integration, and analytics.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.