Administrative Assistant

Administrator within our Agent Partnerships Team

QA Higher Education

Birmingham based, Hybrid working.

Are you a recent graduate or an administrator looking for a new challenge in a rewarding environment supporting students into Higher Education Programmes. Ideally you will have some experience within the education sector (preferred) or within a busy back-office function where organisation, attention to detail and communication are key?

If so, we have the perfect opportunity for you!

About our role: As Administrator, the larger part of our role will be working with our Agents who help us bring our International & Home students on our undergraduate and postgraduate programmes. You will be providing support and training to our agents to drive best practice. Monitoring and assessing the marketing requests made by agents who wish to use our partner logos etc.

You will also be supporting the English Test Bookings Team by booking applicants in for the English test.

Good IT, Word, and Excel skills a MUST

Here’s a flavour of what’s involved: (training provided, click the link to read the full JD)

Ensuring websites are checked regularly and meeting our marketing requirements.

Assist in the gathering of information in response to requests made by peers and stakeholders

Be a point of contact for internal and external stakeholders with a responsibility for ensuring that support, guidance is provided

Build and maintain engagement with peers and stakeholders

Collaborate with QA’s’ University Partners

Educate, train and support peers on agent compliance and also the impact on the organisation

Ensure due care and diligence at all times, in regard to sensitive and personal information

Ensuring all data on QA systems is accurate at all times

Ensuring that agents are trained and monitored in line with the processes

Maintaining and managing the marketing requests received from agents and keep accurate and

Manage data in various areas, ensuring accuracy at all times

Bring your experience:

Ability to present and deliver training

Confident in being able to use various platforms to engage with QA’s agent network.

A highly organised individual with the ability to manage a diverse workload

A detail-oriented approach with a thorough track record of attention to detail

Passionate about the customer and all elements of the customer experience

Excellent communication skills

Confident in engaging and presenting training face to face

Deadline focused

Ability to use data driven decision-making to prioritise activities

A little more about us: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

Equal Opportunities

At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!

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