Aftermarket Repair Manager

About Us -

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Now let’s hear it directly from the creators – About | John Crane

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Job Description

We have a fantastic opportunity for an Aftermarket Repair Manager to join the team reporting to the Director, Gas Compression Super hubs. We’re seeking a dynamic leader to spearhead the creation of our Refurbishment Team. In this pivotal role, you’ll optimise and standardise processes to re-engineer aftermarket Dry Gas Seals across all service facilities. You’ll not only manage a seamless transition across the UK but also expand this streamlined approach globally. By collaborating with cross-functional teams, you’ll ensure our processes comply with legal and IP standards while driving results that exceed customer expectations.

This role is based from our headquarters within Slough working Monday to Friday normal office hours.

John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

Duties & Responsibilities (not limited to)

• Develop and document a standard flow with all associated SOP to manage this process.
• Continue to develop a database of information required complying with legal and IP requirements.
• Work with Engineering, Commercial and Operational leads to deliver on time results to the customer.
• Provide leadership and direction to the team.
• Act as the liaison to the leadership team including Portfolio Director to inform progress, opportunities and roadblocks (including potential solutions).
• End to end execution of competitive timelines for customer product repair.
• Identification and removal (and escalation as a last resort) of blockers to the team.

The Individual

• Extensive experience within Dry Gas Seal product knowledge
• Previous experience within management/ project management
• Effective written and oral communication skills
• Able to take accountability and ownership

Diversity Clause

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane) or LinkedIn.