Agent Support and Revenue

London, England, United Kingdom

9/11/2024

Job Description

This role offers the opportunity to be part of one of the largest money transfer companies. The Agent Support will be required to work closely with a variety of departments within the organisation and the main aim will be to maximise the agent onboarding process.

Responsibilities

• Manage the assigned portfolio of agents. Monitor the evolution of each agent in a portfolio: keep regular contact, pay special attention if agent’s activity is diminishing or where agent is known to work with any of the competitors.
• Manage pricing of the assigned portfolio. Compare the pricing with the competitors when and where required and make necessary adjustment within the company’s pricing policy. Provide periodic feedback to the management with recommendation.
• Produce analytical reports of the portfolio performance, track the declining performance trends, evaluate affecting factors, and recommend remedial actions.
• Be able to use all available research methods to gather information and analyse the Company’s competitive advantages or disadvantages, keep up to date with competition offerings in terms of price, exchange rates, promotional offers and so on.
• Effectively prepare reports and summaries of the findings to share with management and various teams, present information in an easily understandable and constructive way. Be able to identify the urgent matters that need to be escalated.
• Analyse and identify opportunities for business growth and propose action plans to management, for e.g., agents with opportunities and potential to deliver higher numbers. Compose analysis of location, competition, and demographical data. Identify decline trends and escalate them to prevent and/or manage potential risk of business losses.
• Work together with Sales and Business Development Teams to identify opportunities and viability for special programs to incentivise agents’ growth. Perform agent performance trend analysis, cost evaluation on special incentives and provide feedback to management with recommendations.
• Keep up to date and proactively share Company communications to advise agents of any changes to system, services, or products.
• Actively follow the new agents welcoming process. Ensure that each potential and existing Agent of RIA have a pleasant experience working with the Company. Assess overall agent satisfaction and share or escalate feedback where improvement is needed.
• Prepare periodic data analysis and reports for the Management including, but not limited to daily production (number of transfers)/country, production/agent, production/geographic area, to undertake the right action for the development of it.
• Follow defined processes for data and information storing and filing in line with
  
  

Qualifications

• Fluent English +** Additional language highly desirable
• At least 2-year experience as an Administrator or similar role;
• Experience working with other money transfer companies would be a bonus;
• Strong work ethic and positive attitude;
• Strong collaboration skills
• Excellent communication skills (written and verbal);
• Excellent time management skills;
• Excellent problem-solving skills;
• Ability to work well under pressure;
• Proficient in managing and analysing data using Excel;
• Knowledge of FX rates and the effects their fluctuation can have on a business;
  
  

About Us

We’re Ria Money Transfer

A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services including fast, secure, and affordable international money transfers. With the second most extensive cash settlement network and the largest direct bank deposit network in the world, Ria gets money to where it matters. We’re focused on harnessing technology and, as part of Euronet Worldwide, we provide a suite of state-of-the-art fintech products and services that bridge the gap between digital and physical transactions. Our omnichannel products and services, provide unprecedented choice to our customers and growth opportunities for our partners.

With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. Join us in our mission to open ways for a better everyday life.