ANALYTICS EXECUTIVE

OUR STORY AND VISION:

Medialab is the UK’s leading independent media agency and one of the fastest-growing in the industry. We’re built differently: purpose-led, data-driven, founder-run, and proudly independent.

Our independence allows us to focus 100% on doing the right thing—driving success for our clients and empowering our brilliant people. We work with an impressive portfolio of clients, including Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA, Save the Children, Mind, Guide Dogs, Hovis, Alzheimer’s Society, RNLI, and Clearscore.

At Medialab, entrepreneurial spirit is at our core. Success is rewarded, and there are no limits to what you can achieve. This has been recognized through accolades such as being named a Campaign ‘Best Place to Work’ for four consecutive years. We are also IPA Effectiveness accredited, an IPA People-First agency, and widely awarded, including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

MEET APOLLO: MEDIALAB'S DATA POWERHOUSE

Apollo is Medialab’s dedicated data and analytics team, comprising 25 passionate, data-driven experts specialising in engineering, analytics, advanced measurement, and re-attribution.

We are a team committed to continuous learning, regularly adopting innovative techniques and approaches to advance both individual consultancy and technical expertise.

Since 2021, Apollo has been IPA Effectiveness Accredited, with our accreditation renewed through 2025. This recognition reflects our leadership in the analytics and measurement space, as we consistently deliver industry-leading results for our clients.

YOUR NEXT CHALLENGE:

The Analytics Executive is a critical member of the Apollo team, supporting the Analytics Manager in delivering high-quality reporting and analytics services for client teams and stakeholders.

This role involves managing daily responsibilities, including handling incoming tickets, creating dashboards, troubleshooting data issues, and producing impactful analysis and visualizations. By following established internal processes, you’ll play a vital role in maintaining the highest standards in reporting while delivering actionable insights that exceed client expectations.

As an Analytics Executive, you’ll serve as a linchpin within the Apollo team, ensuring seamless delivery of reporting and analytics services. Under the guidance of the Analytics Manager, you’ll develop advanced skills and make a meaningful impact on both client projects and Apollo’s overall success.

YOUR ROLE & IMPACT:

Effective Workload Management

• Manage and prioritize incoming tickets, ensuring accurate categorization, tracking, and timely resolution.
• Communicate effectively with stakeholders throughout the ticket lifecycle, setting and managing expectations.
• Ensure tasks are appropriately routed through tickets to maintain accountability and process adherence.
• Collaborate with team members to balance workloads and reassign tasks when needed.
• Provide accurate time estimates for task completion and ensure thorough ticket specifications.

Data Issue Resolution

• Proactively identify and resolve data collection or reporting issues to maintain system stability.
• Escalate high-impact problems when necessary to prevent disruptions.
• Respond promptly to data/dashboard issues, leveraging monitoring and alerting systems for proactive problem detection.

Stakeholder Relationships & Communication

• Build strong relationships with users through empathetic and professional communication.
• Keep stakeholders updated on open issues, ensuring transparency throughout the process.
• Use appropriate communication channels for different audiences, escalating updates when necessary.
• Share relevant updates with the right audiences, depending on severity and impact.

Data Visualisation

• Design, maintain, and enhance dashboards to meet client and stakeholder needs.
• Ensure visualizations are accurate, engaging, and aligned with client goals and expectations.
• Conduct quality assurance checks on dashboards after updates to ensure compliance with internal standards.
• Collect and incorporate feedback to create user-friendly, impactful dashboards.

Client Reporting & Analytics Delivery

• Deliver accurate, timely reporting that aligns with client marketing goals and KPIs.
• Conduct regular quality checks to ensure the consistency and reliability of reporting systems.
• Stay informed about client channel mixes and marketing strategies to tailor analytics services effectively.
• Collaborate with team members to maintain a high standard of delivery across all projects.

WHAT YOU WILL BRING TO THE ROLE:

Technical Skills (Essential):

• A passion for data reporting and analytics, with experience using data visualization tools (e.g., Google Data Studio, Looker, Tableau, Power BI).
• Familiarity with collaboration and productivity platforms (e.g., Slack, Microsoft Suite, Google Drive, SharePoint).
• An enthusiasm for marketing, advertising, and data, coupled with a desire to deepen your analytics expertise.
• A basic understanding of monitoring and alerting systems for proactive issue management.

Technical Skills (Desirable):

• Knowledge of data frameworks and collection tools, such as Adverity or BigQuery.
• Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn.

Soft Skills (Essential):

• Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders.
• Strong problem-solving abilities with meticulous attention to detail.
• Effective organizational skills to manage workloads and meet deadlines consistently.

Experience (Desirable):

• A background in marketing, advertising, or media agency roles
• Experience with digital marketing channels and web analytics tools.

Familiarity with reporting on marketing performance and translating data into actionable insights.

WHAT WE OFFER:

At Medialab, we believe in rewarding our employees. In addition to a competitive salary, pension, and hybrid working.

Time Off: 25 days holiday (plus Christmas office closure), your birthday and a Mental Health Awareness Day off, with a holiday buying scheme available.

Flexibility: Hybrid working, flexi-hours, and the opportunity to work abroad.

Wellbeing Support: Private medical insurance, discounted gym membership, free access to wellbeing apps, professional counselling, and a network of trained Mental Health First Aiders.

Career Development: CPD-accredited training, quarterly reviews, internal mentoring, and a bespoke mentorship program for female talent.

More Perks: Long-service rewards, charity volunteering days, retail discounts, and unforgettable company socials.

READY TO JOIN US?

To learn more about the role, our team, our growth plans, and the benefits of joining Medialab, apply today!