Application Support Analyst

Port Glasgow, Scotland, United Kingdom

12/5/2024

Description

Application Support Analyst

We are looking for a Application Support Analyst who will with sound technical knowledge which will enhance the provision of our support services.

Your technical understanding and experience of the development and support lifecycle will enable you to perform the following functions:

• Perform L1 – L3 support for a set of Business Applications including both COTS products and bespoke applications;
• Help customers solve technical issues with the Business Applications within strict SLAs;
• Answer questions from customers about the features and capabilities of the Business;
• Develop customer-facing documentation on an as-needed basis;
• Communicate customer needs to our project and development teams;
• Perform a set of predefined administration tasks for the customers within the Business;
• Perform daily, weekly and monthly checks to ensure the Business continue to operate;
• Perform a variety of maintenance tasks to ensure the Business Applications continue to operate;
• Perform or oversee the installation, configuration, and implementation of Business Applications;
• Undertake occasional small project tasks with the minimum of supervision;
• Provide estimates for specific items of project work;
• Provide detailed support to others carrying out support or consultancy work;
• Understand and apply a formal quality approach.
  
  

Hands-on experience in at least two of the following would be beneficial:

• SQL Server and writing SQL Queries;
• Visual Studio;
• .NET – C#, ASP.NET, VB.NET;
• Web – IIS/DHTML/XML/Web Services;
• PowerShell;
• BMC Helix (Remedy) ITSM or another toolset.
  
  

A highly motivated self-starter, you will manage your own time and, where appropriate, mentor less experienced team members. You will bring excellent verbal and written communication skills and will be comfortable in a support role.

Skills (Essentials/Desirables)

Essential Technical skills

• Demonstrates appropriate technical competence (see above).
• Excellent documentation skills.
• Problem solving skills.
• Experience of working within a Quality environment.
  
  

Desirable Technical Skills

Knowledge of development lifecycle activities - requirements gathering, designing, testing.

Knowledge of SQL Server / SQL Server Management Studio.

Systems Support Of Specific Applications

• Web Applications (COTS, Bespoke and Cloud Hosted);
• Client/Server Applications;
  
  

Non-technical Skills

• Excellent communication skills – with the ability to develop effective working relationships with both internal and external customers.
• Excellent planning and organisational skills (can plan and meet own timescales).
• Experience of working within an IT support team.
• Proven influencing skills/assertive skills.
  
  

Experience

• Candidates should have a level of technical support experience commensurate with the role. This will typically be gained from hands-on experience.
  
  

Qualifications

• ITIL v3 Foundation or above;
• Educated to HND level or above, in a computing or related discipline.
  
  

Miscellaneous

A full, clean driving licence may be useful.

Some travel to customer premises may be required.

Candidates must be willing to work on a 24*7 support call-out rota.

Candidates must be willing to work a variety of shifts:

• 7:30 am – 4:00 pm, or
• 8:30 am – 5:00 pm; or
• 9:30 am – 6:00 pm shifts.
  
  

WHAT DO WE DO FOR YOU?

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
  
  

• Dynamic Working
  
  

Commitment To Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Original Posting Date

2024-12-04

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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