Application Support Technician - 5502
Location
Cambridge, England, United Kingdom
Posted At
1/22/2025
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Job Title: Application Support Technician
Salary: £28,800 to £37,425
Location: Cambridge / Hybrid (working in the office at least 2 days a week is required)
Contract: Full time, Permanent
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
We are looking for an Application Support Technician to join our IELTS Support team.
As an Application Support Technician, you will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions.
If you have a passion for customer service and an avid interest in technology and the web, you'll be a great match for this position!
About You
The ideal candidate will have fantastic customer service skills, troubleshooting and analytical skills, the ability to prioritise work whilst keeping customers up to date, and be able to remain calm in a crisis. You'll be able to explain complex technical situations to customers in clear and simple terms and be able to confidently and calmly reassure them when things go wrong.
You will be educated at least to A-level or equivalent and will have outstanding written and verbal communication skills. Any previous work experience in a technical support capacity would be an advantage. You will be confident, enthusiastic, and able to work in a high-pressure environment as part of a close-knit team.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
Ready to pursue potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being the 2nd of February 2025 and interviews are scheduled to take place from 6-7 or 12-14 February 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Salary: £28,800 to £37,425
Location: Cambridge / Hybrid (working in the office at least 2 days a week is required)
Contract: Full time, Permanent
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
We are looking for an Application Support Technician to join our IELTS Support team.
As an Application Support Technician, you will be responsible for providing world-class support to customers all over the world using our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions.
If you have a passion for customer service and an avid interest in technology and the web, you'll be a great match for this position!
About You
The ideal candidate will have fantastic customer service skills, troubleshooting and analytical skills, the ability to prioritise work whilst keeping customers up to date, and be able to remain calm in a crisis. You'll be able to explain complex technical situations to customers in clear and simple terms and be able to confidently and calmly reassure them when things go wrong.
You will be educated at least to A-level or equivalent and will have outstanding written and verbal communication skills. Any previous work experience in a technical support capacity would be an advantage. You will be confident, enthusiastic, and able to work in a high-pressure environment as part of a close-knit team.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
Ready to pursue potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being the 2nd of February 2025 and interviews are scheduled to take place from 6-7 or 12-14 February 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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