Application Support Technician

Role Title: Application Support Technician

Department: IT

Location: Witney or Remote (Travel to Witney office will be required)

Reports to: Application Support Team Leader

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

As one of the largest insurance groups in the world and the fifth largest employee-owned business in the UK, we manage premiums on behalf of millions of clients across a wide range of product offerings and our development team work on solutions that innovate and put the user’s needs at the forefront.

Role

Application Support Technician to provide cross company support for escalated application issues, user engagement and other application support activities in a rapidly changing IT environment.

About you:

• Logging and escalation of calls within the ticketing system and responding to tickets logged into the systems by end users.
• Work with the Application Support Team Leader and the business to deliver excellent customer service, effective response times and to provide expert insight into general support issues.
• Enforce quality of service guidelines.
• Provide support with the development of internal IT procedures to the business.
• Assistance in the creation of new user application accounts, changes and leavers and associated setup’s
• Actively participate in projects, where necessary, established to deliver key business initiatives.
• Maintaining departmental documentation, including but not limited to user guides and processes
• Dealing efficiently and effectively with colleagues and third parties - keeping accurate and complete records of the same
• Maintain an awareness of Information Security practices, reporting issues and concerns to the Application Support Team Leader.
• Prior experience in an IT or Application support environment, with software experience to include Acturis and/or Applied Epic

Rewards:

We believe that great work and dedication should be rewarded, that’s why we offer:

• 25 days holiday (plus bank holidays), pro-rated for part year service
• A set of core benefits, designed with your health and financial protection in mind:
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
• Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
• Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
• Discounts on gym membership across the UK
• Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
• Access to discounted personal health policies – Critical illness, private medical, dental plans
• A range of insurance products available commission free, including home, motor, travel and specialist vehicles
• Access to hundreds of high-street retailer discounts
• Employee Assistance Programme (EAP) to support employees outside of work

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.