Apprentice Software Support Specialist

We have a really exciting apprenticeship opportunity within our Capita Public Service division for an Apprentice Software Support Officer. This role is within our education software business so this person will be trained to support the software that we provide to schools across the UK along with other generalist software support skills needed to excel in this industry.

Alongside the day to day job you will also have offline time to undertake a level 3 Business Associate apprenticeship to supplement the knowledge that you are gaining through the role.

We are looking for someone who is passionate about a career in IT and is looking to develop their business skills, this role is based in Stafford so we are looking for someone who is able to work onsite at our Riverway office

What you'll be doing:

• Providing support to our extensive client base for our educational software (SIMS/Arbor)
• Ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
• Maintaining an awareness of the services, Local Authority or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
• To be trained on and then provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools.
• Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
• Ensure effective communication with schools and other third-party providers.
• Deliver training as required to a wide range of ability levels.
• To resolve problems relating to SIMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.
• To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.

What we're looking for:

• Someone with a passion for IT and a desire to start a career in this area
• Someone who wants to undertake a business apprenticeship
• Excellent communication skills both written and verbal
• Good organisational skills
• A positive and can-do approach to work
• Lives in the Stafford are and is able to work out of our Riverway site

About the business

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. 'Excellence in education' is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

• receives a good education;
• is in a safe and healthy environment;
• and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central

government, health, and the private sector. Our achievements are underpinned by our vision 'to inspire futures' by being Open, Ingenious, Collaborative and Effective. By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What's in it for you?

• A salary of up to £25,000 dependent upon experience
• A fully funded apprenticeship qualification
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Home based role with quarterly travel to our Stafford office (fully expensed)
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.'