Area Service Manager (Doors)

Sheffield, England, United Kingdom

12/18/2024

At KONE, our mission is to improve the flow of urban life. As a global leader, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are currently looking for an Area Service Manager (Doors) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations including modernisation and new door installations in the area. This particular vacancy is going to cover Midlands, South and West Yorkshire.

Area Service Manager position is an exciting opportunity for anyone in or outside of the Doors industry - this individual will need to have excellent communication skills, people management and P&L experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as an Area Service Manager:

• Ensuring safety of all employees and end-users
• Ensuring customer satisfaction through quality of service and precise communication
• Accountable for equipment performance and customer retention
• Accountable for resolving customer service quality complaints
• Accountable for controlling the service operations while meeting the operational KPI’s
• Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Accountable for the repairs sales, variable costs & margins in their area
• Accountable for modernisation and new door installations
  
  

The ideal candidate should have:

• Managerial experience required, preferably in Doors industry (not mandatory)
• Excellent communication skills
• Commercial awareness with Profit & Loss responsibility
• Good IT skills including PowerPoint etc.
• Excellent time management
• Problem solving skills
• Strong Customer relationship management
  
  

We offer a range of fantastic benefits to our employees including:

• Competitive salary depending on experience
• Annual bonus up to 15%
• Company car
• 25 Days Holiday + 8 Bank holidays
• 1 Volunteering Day
• Company Pension Scheme
• Employee Assistance Programme
• Prolonged disability insurance (PDI)
• Life Assurance
• Private Medical Insurance
• Cycle to Work Scheme
• KONE Discounts and cashback platform
• Service Awards for every 10 years of seniority
• Give As You Earn program, which allows to make tax-efficient charity donations
• Digital GP which gives you around-the clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses)
• Hybrid Working.
  
  

The role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers