Artificial Intelligence Architect

We are looking for an AI Architect Thought Leader with extensive experience in designing AI solutions to drive innovation and strategic direction This role combines technical expertise with strategic thinking to shape the future of customer experience through artificial intelligence

Key Responsibilities

Lead the strategic vision for AI implementation in contact center operations

Develop and articulate thought leadership content through white papers presentations and speaking engagements

Guide crossfunctional teams in implementing cuttingedge AI solutions

Partner with stakeholders to identify opportunities for AI innovation

Evaluate emerging AI technologies and their potential application

Mentor teams on AI best practices and implementation strategies

Required Qualifications

Masters degree or PhD in Computer Science AI or related field

12 years of experience in AIML development and implementation

5 years of specific experience with contact center AI solutions

Experience with Azure AI and cloud services such as Azure OpenAI Azure ML Azure DevOps etc.

Proven track record of successful AI strategy development

Strong understanding of NLP chatbots and voice analytics

Experience with contact center platforms like Genesys

Skills

Generative AI + Azure OpenAI + Contact or Call centre Analytics + Genesys