Role Details
"Salary - £35,080
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution."
Job Purpose
This role will be responsible for providing support to the Design Engineer within the Clean Water Technical Assurance team.
This role is ideal for someone wanting to progress towards the role of Design Engineer in the future, with exposure to design work for self-lay and statutory main laying sites, and diversions.
You will be involved in all aspects of the lifecycle of a clean water development site, from determining the point of connection to designing the onsite mains under the guidance of more senior members of the team.
Job Accountabilities
- Provide excellent customer service to Developer Services customers, working within industry timescales to respond to water supply enquiries for new developments.
- Liaise with Network Operations colleagues regarding the supply of water to new developments, ensuring that we meet our obligations to Developer Services customers, while safeguarding the supply to United Utilities' existing customers.
- Formally respond to pre-development and point of connection enquiries on behalf of United Utilities.
- Work under the supervision of Design Engineers to carry out technical approvals of on-site main laying schemes to be laid by third party self-lay providers (SLPs), ensuring that all designs are approved / rejected in line with the national Self-lay Code of Practice, engineering & construction standards and company asset standards.
- Work under the supervision of Design Engineers to create own designs that serve new developments and ensure protection of existing assets (diversions) to be constructed by United Utilities' contract partner.
- Work closely with our contract partner to ensure that all documentation is produced and handed over by a set deadline, to enable the safe and timely construction of new assets in accordance with Construction, Design and Management Regulations (2015) and the Water Industry Act (1991).
Knowledge And Skills
- The role will cover a wide range of technical and legal aspects of the water and wastewater business, therefore you should have/be working towards a HNC (or equivalent) in Civil Engineering, or have relevant experience in planning / working with developers.
- Good knowledge of UUW water services and the wider UUW business.
- Understanding of the water network, its properties, technical parameters and associated company policy, procedures and specifications.
- Ability to apply knowledge & understanding of technical & theoretical guidelines to ‘real life' situations i.e. apply to developer's sites.
- Ability to communicate advice effectively in language appropriate to the customers whilst referencing relevant standards.
- Excellent interpersonal skills; including excellent written and oral communication and negotiation skills.
- Excellent customer service skills & previous experience in dealing with customers and/or external bodies.
- Effective time management and ability to plan and implement work to meet deadlines and quality requirements.
- Ability to control several projects/enquiries and actions at any one time, whilst continuing to react quickly and effectively.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.