Assistant Store Manager

Greater London, England, United Kingdom

12/3/2024

The role

We are seeking an Assistant Store Manager for the Flagship store. You must have a passion for high street retail, a strong customer service background and together with the Store Manager the ability to drive change, continue to grow and develop the sales team and boost sales.

The role is to assist the Store Manager and ensure that Brompton Junction Tokyo offers an excellent customer experience and as the flagship store staff represent the brand to the best of their ability. The store must continue to grow and innovate through bike sales, workshop services and events at the store.

You should be a strong team player, a lover of customer service, with an intense desire to have a successful career in the retail industry. If you are looking for a company that offers support, recognition and progression coupled with a fun working environment, then this is the role for you!

Main duties:

• Along with the Store Manager, day to day management of all aspects of the store ensuring that it is trading effectively is adequately staffed and that customers’ needs are being met.
• Along with the Store Manager, day to day management of employees, including recruitment, attendance, motivation, welfare, training and development.
• Management of any complaints and enquiries as they arise.
• Plan, forecast and report on sales, costs and overall business performance accurately and in a timely fashion.
• Follow the pricing policy set by Brompton Bicycle Ltd, implementing price changes when notified.
• Liaise with Brompton Japan’s Marketing to plan, implement and advertise promotional activities, including in-store bike maintenance courses, bike assembly demonstrations and all special events.
• Ensure that the store environment, especially the in-store displays and merchandising meet the company’s high standards and brand guidelines.
• Plan and implement shop merchandising, layout and customer traffic flow to maximise customers satisfaction and brand engagement, uphold the appearance of the store and the brands image, while observing health and safety requirements and facilitating sales.
• Manage selling and customer service activities and practises by continually developing all the staff members’ competence in customer care, to optimise customer satisfaction and sustain sales performance.
• Ensure that in-store cash and payment systems are managed in accordance with the company’s procedures and policies at all times.
• Manage costs and overheads, and all factors affecting the profitable performance of the shop.
• Ensure that in-store stock levels are maintained at all times by implementing regular, accurate stock checks and ordering systems to agreed levels.
• Supervise customer data in accordance with Data Protection legislations and ensure that all information obtained in-store is also added to the database maintained at head office.
• Ensure that the store EPOS and other IT systems are used correctly, and that all store personnel receive adequate training to enable systems to run in the Store Managers absence.
• Ensure that all company and local security practises are followed and that an up-to-date key holders list is copied to head office.
• Seek and develop knowledge about competitor activity in the local area, especially on pricing and tactics, communicating this to relevant departments in Brompton, and identifying opportunities to promote the store.
• Attend meetings and contribute to company strategy and policymaking as required.
• Develop personal skills and capability through on-going training, as provided by the company and elsewhere, subject to company approval.
• Ensure that you always take care of your and others health and safety, complying with health and safety obligations, by reporting promptly defects, risks or hazards.
• Ensure that all employees are thoroughly trained in the health and safety procedures of the store, including risk assessments.
• Carry out any additional duties that may, from time to time, be required.
  
  

Person Specification:

Experience:

• Minimum 3 years’ experience in a retail or customer-focused environment, with at least 1 year’s assistant management responsibility, is essential.
• Demonstrable experience of raising standards of customer service while driving retail sales is desirable, as is experience of working for a quality brand in a retail environment.
  
  

Skills and Knowledge:

• A commitment to, and aptitude for, excellent customer service and maintaining high standards are essential. Competence in Microsoft Word, Outlook and Excel programs to at least intermediate level is likewise required, as are selling and up –selling skills and an interest in cycling.
• Prior knowledge of Brompton products, either as a consumer or through working in the trade and cycling as a regular means of transport/exercise will be viewed favourably.
  
  

Personal Attributes:

• Communication: Communicates effectively, listens sensitively to others, adapts his/her communication to audience and fosters effective communication with other.
• Delegation: Able to make full and best use of line reports; provides support and encouragement to ensure his/her team collectively achieves.
• Leadership: Acts as a role model to the team, anticipates and plans for change and communicates clear objectives/vision to the team; able to both provide and receive feedback/criticism in a positive manner.
• Flexibility: Modifies his/her approach to achieve an end goal or task. Is open to change and has a positive approach to work and colleagues. Demonstrates initiative, and continually looks to improve the quality, quantity, and effectiveness of his/her work. Able to multi-task.
• Resilience & Tenacity: Remains cooperative, calm, even-tempered and polite at all times.
• Influencing: Is sensitive to the needs of others and can convey his/her point of view and gain agreement or acceptance from others.
• Targets Orientation: Enthusiastic and driven to exceed the expectations of others for the delivery of quality service to consumer and the stores financial performance. Takes pride in the achievements of the team, store, the service he/she provides consumers, and able to manage his/her time to maximise productivity.
• Teamwork: Contributes fully to the team effort, ensuring that help is offered to other with a “can-do” attitude when another team member is over-burdened. Has a “hands-on”, practical and resourceful approach.