Associate, Information Registry

Please note that this role will close at 00:01 on Friday 24 January and therefore we advise getting your application by no later than midnight on Thursday 23 January.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

The Information Registry is Ofcom’s central team dedicated to coordinating and managing information requests across the organisation. The collection of accurate, complete and timely information from regulated companies is vital for Ofcom’s work.

The Information Registry team provides end-to-end operational support to policy teams across Ofcom, carries out advocacy work with stakeholders and monitors stakeholders’ compliance with their obligations. It forms part of Ofcom’s Enforcement team, which plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective.

Purpose of the Role

You will work as part of the Information Registry helping to coordinate and manage Ofcom’s information gathering activities, engaging with project teams and external stakeholders, supporting our strategic projects as well as supporting enforcement casework where non-compliance arises.

Your key responsibilities

Helping to coordinate and manage information gathering activities and compliance investigations, through:

• Proactively managing information request cases;
• Producing written outputs for internal and external audiences;
• Helping to build and manage stakeholder relationships to represent Ofcom professionally;
• Applying governance processes and ensuring compliance with statutory requirements;
• Identifying potentially difficult or sensitive stakeholder issues, seeking guidance to revert or contain the problem;and
• Delivering high quality work to agreed timetables.

There is the opportunity to engage with some of our Online Safety work. This may involve exposure to distressing content and material but this can be discussed with successful applicants at interview stage. It is not compulsory to engage in this type of work.

The skills, knowledge and experience you will need for success

Executing Plans: You are able to proactively manage the life cycle of an information request workstream: organising tasks and setting clear goals while keeping an eye on progress. You have the ability to contribute to the design and planning of projects demonstrating excellent attention to detail.

Articulating ideas: You will need strong verbal and written communication skills. In this role you will represent Ofcom and the Information Registry in meetings with internal and external stakeholders. Drafting skills are important in developing clear documents including statutory information requests. You will have the ability to express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone. You will actively participate in debates and discussions, contributing ideas.

Harmonising work: You can work effectively with others, creating an honest team environment and sharing valuable information and resources. You can work collaboratively with others to deliver a specific workstream within a larger project.

Evaluating problems: You will identify and solve issues by using well-thought-out strategies, considering different angles and potential solutions to resolve concerns.

Forming relationships: You are able to successfully build and nurture positive relationships with people inside and outside the organisation acting as a key contact and representative of the Information Registry and Ofcom.

IT skills: including the use of Microsoft Office products.

At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.

Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.

As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.

If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.