Billing Assistant

Job Overview

The Billing Assistant will assist the Billing Team with ensuring the billing is always running efficiently and effectively. Billing should be completed promptly and accurately to ensure a smooth process and great customer service for our clients.

The Billing Assistant works closely with other members of the Billing Team and the wider Finance Team. They will also hold key relationships with providers, customers, and internal stakeholders, always maintaining good channels of communication. 

Role Responsibilities

Key responsibilities will include but not limited to:

• Accurately process, check and post invoices from our billing systems to Sage in real time to facilitate the timely production of the management accounts.
• Reconcile charges from telecommunications providers and engineers with internal service desk notes and bill to customers where applicable.
• Enter new charges into the recurring billing system in a timely manner to reduce backdated customer charges.
• Monitor cease tickets and action ceasing the billing.
• Actively investigate and reconcile ad-hoc charges from providers and bill customers where applicable.
• Reconcile SIM data and create customer invoices.
• Create new customer cost centers in the billing system.
• Create new products in Sage.
• Handle billing enquiries and provide customer support.
• Resolve billing queries.
• Provide support as required throughout external audits.
• Monitor central mailboxes and action messages accordingly.
• Provide assistance to other departments as required.
• Answering telephone calls and general administration.
• Working to deadlines to ensure department Month End deadlines are met.

Skills & Experience

Key Skills and Experience would include but not limited to:

• Experience of accounting software Sage 200
• Proficient user of Office 365
• Intermediate Excel skills
• Experience in accounts department
• Experience of communicating with internal and external stakeholders

Personal Qualities

• Planning and organizing with the ability to prioritize own workload
• Working with initiative
• Able to communicate effectively both internally and externally
• Teamwork
• Problem solving skills with the ability to identify areas for improvement
• Data entry accuracy and attention to detail
• Punctual and reliable and able to work from the office in Bredbury for four days each week.

Equal Opportunities:

We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

Right to Work:

Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”