Billing Coordinator

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too.

Our team

As one of the largest full service global law practices, our support team play a fundamental role in delivering a professional client service for both our UK and international offices. Adding value and supporting our stakeholders is the key to the success of our teams. If you thrive on being challenged and enjoy working in a highly motivated team, have a can-do approach with good communication skills, we look forward to meeting you.

We believe people develop through learning and are transforming our approach to learning and performance through our feedback and development culture and an innovative approach to professional development for all of our people. This underpins our high performance culture so that our people feel managed, supported and developed continuously and as part of their everyday work. Our comprehensive learning programmes are delivered globally using a blended learning approach, which combines technical and business skills as well as talent development.

Role and key responsibilities

The role of the Billing and Revenue Co-ordinator is to successfully bill in line with the Client’s billing protocols. The Billing Coordinator will be the designated Subject Matter Expert (SME) in relation to the client’s billing requirements and Practice Group management. You will be required to work closely with the e-billing teams, wider finance teams and BTK’s to provide a seamless and ‘right first time’ billing experience for our clients.

You will undertake regular WIP reviews with your fee earners each month to ensure prompt billing and strict financial hygiene. You will also help to support the strategic growth and development within the Business, looking at automation, reducing manual processes and resolving rejections. As a team member, you will be viewed as the lead biller and be confident in your delivery to support the firms continued success. You will be confident, knowledgeable and assertive in a positive way when dealing with all stakeholders.

As a team member, you will be viewed as a senior member of the team and have the ability to drive the team, to continue our success. You will also act as a buddy/mentor to team individuals supporting them on their growth and development.

The role covers the following elements; billing support, service delivery, controls and additional requests. In addition to these, you will be expected to understand the implications of billing on firm-wide cash flow and lock up.

Billing Support

• Ownership of WIP and disbursement management within the aligned product group for assigned BTKs, obtaining all relevant data through WIP review meetings, whilst raising any variances to target with the Team Leader or Billing Manager
• Matter management, ensuring fee earners time is closed before billing. Keeping WIP clean and relevant. (Write offs, transfers, BTK amends etc). Ensuring ledger financial hygiene is maintained.
• End to end billing, ensuring bills are raised in line with client protocols, liaison with BTK’s on any bills which are not compliant with these protocols, along with advising the correct process/procedure.
• Co-ordination and resolution of e-billing rejections
• Collaboration with other support teams to enable and maintain a single point of contact for fee earner
• Dealing with client queries on invoices and financial matters
• Ownership of billing matters where we are instructing other LLP offices/EVSEL/Relationship firms, ensuring local offices are aligned to firmwide process
• Ownership of billing matters for Konexo Malaysia – creating mirror matters in order to raise invoices for our Konexo Malaysia Team
• Dealing with Consultants invoices and posting to relevant matters

Service Delivery

• Act as a buddy/mentor to any junior colleagues supporting their growth and development, offering ad hoc training support where applicable
• Providing guidance to fee earners, partners and Legal PAs on the firm’s financial processes and procedures relating to the billing process as well as building and managing relationships within finance
• Take part in presentations, to enhance knowledge within the business to the client specific processes
• Identification of process gaps or inefficiencies and the provision of training for legal teams on correct and improved matter protocols

Controls and Additional Requests

• Monitoring of time recording and chasing of open time, assisting with time queries
• Work with the Dormant Balance team to reduce the exposure and share best practices over preventative measures. Being proactive, rather than reactive
• Play a key part in the reduction of the firm’s lock up position by ensuring you are meeting and delivering against any internal SLAs., and support the team leader with reviewing lock up for any junior colleagues (JF1), identifying areas of improvement
• Undertake any ad hoc projects related to financial housekeeping, such as WIP audits, and provide appropriate support as and when required to assist other areas of Finance

Skills and experience

We are looking for:

• Experience of working within a similar environment providing billing support to senior stakeholders
• Excellent communication, organisation and interpersonal skills, with the confidence to liaise with senior stakeholders and demonstrate flexibility and resilience
• Seeks to provide an outstanding level of client services at all times
• Excellent problem solving skills and using initiative, anticipates what is needed and takes appropriate action
• Strong relationship building skills, both internal and external
• Influence, negotiate and manage conflicting demands using initiative
• Ability to delegate and own transactional activity
• Strong team ethic; offer to support where necessary
• Intermediate to advanced skills in Microsoft applications including Outlook and Teams
• Desire to strive and go the extra mile
• Flexible and easily able to adapt to change

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.