Brand Home Lead Guide
Company
Location
Pitlochry, Scotland, United Kingdom
Posted At
12/13/2024
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Description
Job Description
Brand Home Lead Guide
Location: Blair Athol Distillery
Full time, Permanent
Established in 1798, Blair Athol distillery stands at the gateway to the Scottish Highlands in the picturesque town of Pitlochry, Perthshire. To the south, set in open moorland in the foothills of the Grampian mountains, is Blair Athol’s ancient source of water – the Allt Dour.
Closed in 1932, Blair Athol was saved during the depression by Arthur Bell and Sons. In 1949 it was extensively rebuilt, reopened, and has been in production ever since. Tours of the distillery provide a wealth of knowledge and expertise, all of which bring you face-to-face with Blair Athol’s exquisite surroundings and fascinating past.
You Will Be Responsible For
As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.
Our Brand Homes showcase to the public who we are and what we do. You'll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.
You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.
Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You'll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.
This role will require weekend and evening work, with opening and closing responsibilities.
To Be Successful In This Role
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!
We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.
You'll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.
You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.
You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type
Regular
Primary Location:
Blair Athol Visitors Centre
Additional Locations :
Job Posting Start Date
2024-12-13
Brand Home Lead Guide
Location: Blair Athol Distillery
Full time, Permanent
Established in 1798, Blair Athol distillery stands at the gateway to the Scottish Highlands in the picturesque town of Pitlochry, Perthshire. To the south, set in open moorland in the foothills of the Grampian mountains, is Blair Athol’s ancient source of water – the Allt Dour.
Closed in 1932, Blair Athol was saved during the depression by Arthur Bell and Sons. In 1949 it was extensively rebuilt, reopened, and has been in production ever since. Tours of the distillery provide a wealth of knowledge and expertise, all of which bring you face-to-face with Blair Athol’s exquisite surroundings and fascinating past.
You Will Be Responsible For
As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.
Our Brand Homes showcase to the public who we are and what we do. You'll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.
You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.
Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You'll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.
This role will require weekend and evening work, with opening and closing responsibilities.
To Be Successful In This Role
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!
We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.
You'll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.
You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.
You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type
Regular
Primary Location:
Blair Athol Visitors Centre
Additional Locations :
Job Posting Start Date
2024-12-13
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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