Broker Support Associate

London, England, United Kingdom

12/17/2024

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Customer Service Team where you will provide Brokers and Customers with excellent service answering their queries which range from onboarding, defaults, to identifying vulnerable customers and more.

Our ideal team member will have previous experience in Customer services and as working as part of a team to ensure the fulfilment of both external and internal SLAs as set out by management

Responsibilities

• Providing excellent customer service to both brokers and customers
• Adopting a professional manner in all interactions with internal and external customers
• Carrying out underwriting checks to authorise agreements for customers and brokers
• Responding to all inbound electronic traffic (web, i-mails and emails)
• Making outbound calls to customers and brokers to provide excellent service through first time resolution where required
• Owning and driving resolution over the phone with our internal and external customers.
• Responding to all inbound calls adhering to set targets (daily, weekly and monthly).
• Updating all system notes at the end of the call ensuring they meet the department’s required standards.
• Participating in testing new system changes as and when required.
• Maintain CBPF’s compliance with all applicable regulation. This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU:

• Have experience working in Customer Services
• Have excellent interpersonal skills both written and verbal
• College level applicant desirable or background in Operations with vocational qualifications
• Are flexible, innovative and displays control while working in a pressurised environment
• Possess analytical and problem-solving skills
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Previous experience using Word, Excel, PowerPoint and Outlook
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

About Us

For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group