Business Analyst

Job title: Business Analyst

Location: Manchester M22 (Hybrid Working Available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + Benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team. Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

The BA role is pivotal in ensuring that the customers’ requirements are understood, clear and feasible. Our BA will ensure we continue to deliver software solutions which meet our customers defined and validated business needs within stated commercial, quality and time constraints.

You will gather requirements from end users and stakeholders via requirements gathering and processes modelling workshops; conduct requirements analysis and verification; develop use case scenarios and process flow diagrams; participate in peer reviews and help create prototypes and wireframes to assist with the development of software solutions. You will also help support the test strategy and plan to ensure appropriate and efficient coverage as well as managing the user acceptance criteria and testing efforts.

Responsibilities:

• Work with client stakeholder and development team to ensure that user stories are clearly defined, delivered, and approved for deployment
• Translate business requirements into detailed system requirements and technical design specifications
• Investigate, model, define and document required business processes
• Carry out requirements analysis for change requests including requirements gathering and participating in workshops to understand project objectives and scope
• To work with other Software Solutions Architects and other stakeholders to develop realistic solutions to business requirements, considering budgets, timescales, and costs
• Support the development of training and implementation material
• Assist in system, integration and user acceptance testing
• Participate in project sprint planning and collaborating with the PMO when appropriate
• Formulate and own any product backlog

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy
• Competitive salary and the ability to progress
• Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you’re working to celebrate your birthday
• Did we mention holidays? Yes we did, but you will also have the option to buy more
• Hybrid working policy – your wellbeing matters to us
• Company pension scheme
• 6-months of full pay during maternity leave – subject to length of service
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations to make it easier to stay active
• Long service gifts to celebrate all the milestones
• “Teach the Techie” sessions ran by our very own experts, where team members can share knowledge, learn new skills, and stay updated on the latest industry trends
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots lots more.

Person, Skills & Experience:

• 3+ years of technical business analysis experience, preferably in a consulting environment
• Enthusiastic and motivated personality. Someone who really cares about what they do and the contribution they make
• Experience working with process modelling methodologies
• Experience of using cloud-based requirement management tools such as Azure DevOps, Jira, etc.
• Experience of system testing and creating test scripts
• Experience of ITIL processes and standards
• Excellent communication and interpersonal skills – able to liaise with stakeholders at all levels in both the client’s organisation and BCN
• Strong analytical and problem-solving skills
• Ability to work on own initiative
• Ability to work under pressure and manage conflicting priorities
• Be flexible and adaptable, able to work on multiple projects at any one time
• Experience working within Scrum or other agile teams
• Demonstrate a very high level of customer service and empathy to the customer issues delivering solutions while working within budget