Business Application Analyst

Luton, England, United Kingdom

12/13/2024

About The Job

Salary: £32,115 - £35,235 a year

Hours per week: 37

Contract type: Permanent

Do you have a strong technical background and a passion for optimizing business applications? Luton Council is looking for a Business Application Analyst to join our team. This role offers an exciting opportunity to utilize your expertise to improve the functionality, efficiency, and delivery of vital applications, directly supporting our public sector services.

Key Responsibilities

• Provide expert support to customers in the use of application software and support tools.
• Develop processes and procedures to establish and optimise a new Service Desk environment.
• Use application management tools to enhance the efficiency of business application functionality.
• Collaborate with internal teams and third-party providers to plan and implement new services.
• Support and troubleshoot Service Applications, ensuring their seamless operation.
• Apply technical knowledge of enterprise-level computing, including Microsoft operating systems, business software, and office productivity tools.
  
  

Please note this role does not attract sponsorship.

About You

Essential Skills and Requirements:

• Supporting customers with application software and using support software tools.
• Working within a public sector organisation.
• Supporting Service Applications and developing service desk processes.
• Working with application management tools to streamline business application functionality.
  
  

Skills & Abilities

• Strong professional judgment and problem-solving skills.
• Excellent communication skills to engage with stakeholders at all levels.
• Collaborative team-working skills to deliver projects on time and within budget.
• Ability to organise workloads, work accurately, and meet tight deadlines with limited supervision.
• Ability to build and maintain successful relationships with internal teams and third-party providers.
  
  

Specialist Knowledge

• Knowledge of SQL, advanced Excel formulae, and related tools.
• Awareness of ITIL v3 or v4 principles.
  
  

Equality Issues

• Demonstrable understanding of equal opportunities and its integration into service delivery.
• Ability to identify and address discrimination in service delivery.
  
  

Why Join Luton Council?

At Luton Council, we’re committed to creating an inclusive, supportive, and innovative work environment. As a Business Application Analyst, you’ll have the opportunity to develop your technical and analytical skills while contributing to the efficient delivery of critical public services. We offer competitive benefits and opportunities for professional growth.

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Interviews: 13th January 2025

Benefits

We offer a range of excellent staff benefits which include:

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel
  
  

How To Apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply