Business Applications Support Administrator

As a Business Applications Support Administrator, you will play a critical role in supporting and enhancing our business applications, ensuring smooth operations, and assisting our team with technical needs. This position offers the opportunity to work collaboratively with various departments to respond to urgent issues, manage projects, and develop comprehensive solutions that drive the organization's goals forward. Your contributions will be essential in enabling a responsive and efficient work environment while supporting critical market and broking systems.

Please note that this is a full-time, permanent position based at our Milton Keynes office. During the 3-month probation period, you are expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion.

Role Responsibilities:

Planning/Reporting:

• Respond promptly to urgent issues as they arise.

• Deliver strong personal performance to help the team meet its objectives.

• Manage assigned projects and contribute to others as needed.

• Provide insightful management information to senior managers.

Technical:

• Offer advice and support for business applications.

• Work with the team to investigate, analyze, and prioritize incidents and service requests.

• Resolve issues in a timely manner, performing routine and ad-hoc system maintenance.

• Maintain communication with the Business Systems Support Manager, IS Systems Manager, and other relevant colleagues.

• Support Market systems and develop a strong knowledge of broking systems.

• Stay updated on system enhancements and changes.

• Work independently and collaboratively on projects and ad-hoc tasks.

• Assist with User Application Testing for software upgrades and patches.

Role Requirements:

• Some previous experience in a similar support or systems administration role.

• Familiarity with Global XB / Sector or Salesforce is advantageous.

• Basic understanding of insurance and ITIL experience preferred.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and manage workloads with minimal supervision.

• Excellent people and IT skills.