Business Support Receptionist

Inverness, Scotland, United Kingdom

12/20/2024

Job Purpose:

To be the first point of contact for the office, delivering excellent customer service through proficient call handling and aiming to exceed customer expectations by ensuring they are dealt with in a professional and efficient manner, assessing customer needs and taking appropriate action.

The successful candidate will be responsible for but not limited to:

• Greeting clients and visitors entering the building
• Monitoring visitor access and maintaining security awareness
• Answering the telephone in a timely and polite manner, screening and directing calls
• Take and deliver messages accurately, completely and in a timely manner
• Overseeing the Meeting Room booking procedure
• Organising catering for meetings
• Set up appointments as requested
• Receiving clients' documents, books and records etc handed in to reception and distributing to recipients quickly
• Ensuring health and safety procedures are adhered to
• Maintaining and updating the relevant spreadsheets and ensuring records are kept accurately
• Support the business lines with the administration tasks
  
  

About You:

• A leader of your work and your professional learning
• Relevant experience in this or a similar role is desirable but not essential
• Ability to work effectively both within a team and on their own initiative
• Flexible approach and ability to adapt to changing demands.
• Attention to detail and organisational skills are desirable
• Excellent communication skills with the ability to positively impact and influence others
  
  

Why JC?

Johnston Carmichael helps to build success stories that change lives - whether it’s our clients, our communities, or most importantly, our people, who now number over 900 across the UK.

We work with individuals and businesses all over the country and our expertise covers almost every industry sector. We’re also an independent member firm of Moore Global Network Limited, a global accounting and advisory network of over 37,000 advisers across more than 114 countries.

Everything we do at Johnston Carmichael is underpinned by our four core values – Doing The Right Thing, Standing In Other People’s Shoes, Leading Our Future and Remaining Relevant. We’ve created a range of ways to support our people to make sure every voice is heard, including our People and Culture Forum, and we encourage each of our sharp minds to be leaders of their work and learning. You can read more about our culture and values here.

In the last 10 years we’ve raised more than £450,000 for charity and continuously evolved our commitment to sustainable business practices. We are Gold sponsors of the Kiltwalk and also partner with Netball Scotland and England Netball, creating an enduring impact on the ground in our communities.

How working for us can work for you:

As a valued member of the Johnston Carmichael team, you’ll benefit from a number of employee benefits including but not exhaustive to; a personal pension scheme, access to private healthcare and life assurance, as well as your own personal training and development plan - Your JC Path. Click here to see what’s on offer at Johnston Carmichael.

Doing the Right Thing and Standing in Other People’s Shoes are two of our core values. We nurture and celebrate individuality at Johnston Carmichael. We are an equal opportunities employer and welcome applications from all communities.

If you’re ready to work in an innovative and forward-thinking firm alongside talented, sharp minds, apply today.

At Johnston Carmichael we are committed to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request. We also welcome applications from individuals who have had time away from paid employment