Campaign Operations Manager

Bolton, England, United Kingdom

1/7/2025

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Why choose us?

Choosing to work for SMS means choosing to make a difference . We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050. 

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
  
  

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What's the role?

As a Campaign Operations Manager, you will be responsible for delivering client smart metering obligations and maximising opportunities within our portfolios. You will have a passion for driving performance and delivering effective marketing strategies.

You will take a lead role in advancing the applications which underpin the performance of the Campaigns, working closely with internal and external stakeholders to identify and implement improvements.

You will play a key part in converting a large programme of works and converting our portfolios. You will manage a team of 5, including analysts across various disciplines. The role will contractually be based in Bolton. You will also be required to travel to other national offices on average once per month (typically Doncaster, Glasgow, and Newmarket, however, client travel may also be required).

Key Responsibilities:

• Lead and mentor the Campaign team to maximise their development and growth.
• Manage process / continuous improvement projects from initial conception through to roll out and completion.
• Responsible for driving and maximising our customer journeys.
• Creating and building campaign strategies and aligning to business KPI’s.
• Able to understand, articulate, and present key trends and performance in a simple way.
• You will be customer focused and have the customer journey at the heart of everything you do.
• Not being afraid to challenge the normality whilst ensuring we are protecting our brand and maintaining high engagement with our clients and customers.
• Exploring and challenging existing processes to help improve conversion and our customers experience.
• Ensuring GDPR is upheld.
• Maximising performance and utilisation for both field and contact centre.
  
  

To be considered for this role, we would love you to have/be:

• Experience of leading a team and driving development and growth.
• Previous experience in managing multi-channel campaigns.
• Strong knowledge of process improvement and a keen eye to detail.
• Experience of managing multiple campaigns and marketing strategies and delivering against key KPIs.
• Able to maximize usage of all media platforms to support our business digital and social goals.
• Strong analytical mind and experience using analytics tools to maximise performance.
• A data driven leader.
• Previous experience in a contact centre environment is desirable.
• Strong Microsoft office knowledge.
  
  

All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.

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