Capacity Planning Analyst
Location
Lowestoft, England, United Kingdom
Posted At
12/17/2024
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
About The Role
Capacity Planning Analyst
Full time – 37 hours
Permanent
Salary Up To £37,773 Depending On Experience
Location - Lowestoft, Suffolk/Homeworking
About The Role
We are excited to offer an opportunity to join our Workforce Optimisation team as a Capacity Planning Analyst. In this role, you will play a key part in delivering accurate, up-to-date performance data across all our contact centre services. Your primary responsibility will be to collect, analyse, and present numerical data to operational teams and wider business audiences in a timely and actionable manner.
As a Capacity Planning Analyst, you will be tasked with providing accurate resource models to forecast demand over short, medium, and long-term periods—up to one year—using our current Workforce Management (WFM) software, as well as your own methods for modelling outside the existing solution. You will prepare daily, weekly, and monthly performance reports, utilizing industry best practices to deliver insights and recommendations.
You will also be responsible for configuring and populating web-based dashboards, such as Power BI, to support the leadership team in managing performance. Your role will involve accurate data manipulation from diverse sources and ensuring robust "what-if" scenario modelling and impact analyses. Ideally the right person be able to work with large, complex datasets and produce actionable insights for business stakeholders, Experience with digital channels (e.g., WhatsApp, Webchat, Facebook) is a plus and have expertise in creating, amending, and analysing performance reports across multiple channels and sites.
Advanced skills in packages including Excel, Power BI, SharePoint, DAX, Power Query, and familiarity with SQL, Visual Basic, APIs, and Power Automate is highly desirable.
A key part of the role will be adhering to company data security policies, particularly with customer/client data. You will ensure data is anonymized where appropriate, simplify complex datasets, and communicate findings to senior stakeholders effectively.
About You
We are looking for someone with proven experience manipulating large datasets across multiple systems, providing insights to key business stakeholders. Ideally, you have experience collaborating with digital contact data sets such as WhatsApp, Webchat, and Facebook, and are keen to stay up to date with evolving technologies and market trends.
You will have excellent communication skills and the ability to collaborate effectively at all levels of the organization, particularly with teams that support our current technological solutions. Self-motivation and the ability to work independently to develop analytics are essential. You will also be adept at building positive relationships with key stakeholders to gather, understand, and document detailed business requirements.
In addition, you will have a strong history of creating performance MI, with the ability to analyse multi-channel data and identify contributing factors to performance across various channels and locations.
If you are enthusiastic about data, performance analysis, and continuous improvement, we would love to hear from you!
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Capacity Planning Analyst
Full time – 37 hours
Permanent
Salary Up To £37,773 Depending On Experience
Location - Lowestoft, Suffolk/Homeworking
About The Role
We are excited to offer an opportunity to join our Workforce Optimisation team as a Capacity Planning Analyst. In this role, you will play a key part in delivering accurate, up-to-date performance data across all our contact centre services. Your primary responsibility will be to collect, analyse, and present numerical data to operational teams and wider business audiences in a timely and actionable manner.
As a Capacity Planning Analyst, you will be tasked with providing accurate resource models to forecast demand over short, medium, and long-term periods—up to one year—using our current Workforce Management (WFM) software, as well as your own methods for modelling outside the existing solution. You will prepare daily, weekly, and monthly performance reports, utilizing industry best practices to deliver insights and recommendations.
You will also be responsible for configuring and populating web-based dashboards, such as Power BI, to support the leadership team in managing performance. Your role will involve accurate data manipulation from diverse sources and ensuring robust "what-if" scenario modelling and impact analyses. Ideally the right person be able to work with large, complex datasets and produce actionable insights for business stakeholders, Experience with digital channels (e.g., WhatsApp, Webchat, Facebook) is a plus and have expertise in creating, amending, and analysing performance reports across multiple channels and sites.
Advanced skills in packages including Excel, Power BI, SharePoint, DAX, Power Query, and familiarity with SQL, Visual Basic, APIs, and Power Automate is highly desirable.
A key part of the role will be adhering to company data security policies, particularly with customer/client data. You will ensure data is anonymized where appropriate, simplify complex datasets, and communicate findings to senior stakeholders effectively.
About You
We are looking for someone with proven experience manipulating large datasets across multiple systems, providing insights to key business stakeholders. Ideally, you have experience collaborating with digital contact data sets such as WhatsApp, Webchat, and Facebook, and are keen to stay up to date with evolving technologies and market trends.
You will have excellent communication skills and the ability to collaborate effectively at all levels of the organization, particularly with teams that support our current technological solutions. Self-motivation and the ability to work independently to develop analytics are essential. You will also be adept at building positive relationships with key stakeholders to gather, understand, and document detailed business requirements.
In addition, you will have a strong history of creating performance MI, with the ability to analyse multi-channel data and identify contributing factors to performance across various channels and locations.
If you are enthusiastic about data, performance analysis, and continuous improvement, we would love to hear from you!
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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