Case Manager

Package: from £33,491 depending on experience (plus potential to earn discretionary bonus)

Location: Leeds (Hybrid)

Contract: Permanent

Working Pattern: Full time, 37.5 hours per week

Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer compelling opportunities for multiple Case Managers to join our expert Medical and Dental Case Handling teams, hybrid working from our Edinburgh, Leeds or London offices. We have both permanent and fixed term positions available.

As the world's leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times.

In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively with a team of experienced professionals.

These exciting opportunities would suit a wide range of individuals, whether you're a graduate eager to launch your journey in medical / dental law, a legal professional seeking a new direction, a healthcare expert within the NHS, or an independent Case Manager with existing experience. If you possess a passion for supporting healthcare practitioners and a keen interest in medical / dental law, the Case Manager role at MPS could be the perfect fit for you. Join us and be part of a dynamic team dedicated to making a meaningful impact in the healthcare community.

Application Process

We encourage interested candidates to submit their applications promptly as we will be contacting applicants throughout the recruitment period and reserve the right to close the advert should we receive a high volume of suitable applicants.

As our new Case Manager, you will also:

• Be the first point of contact for member queries on our telephone advice line.
• Provide dentolegal and ethical advice to members.
• Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues.
• Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
• Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
• Other responsibilities may include presentations, article writing and coaching.

We are looking for:

• Has a genuine interest in dentolegal and ethical challenges
• Displays professionalism and resilience
• Handles pressure with determination
• Works well in a team, whilst also having the confidence to work autonomously
• Has excellent time management and prioritisation skills
• Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions
• Possesses strong verbal and written communication skills

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

In return, we can offer you:

Alongside a competitive salary as stated above, you will also receive:

• Up to 15% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Car Salary Sacrifice Scheme
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing careers@medicalprotection.org