Direct Line Group

Central Administrator

Location
Birmingham, England, United Kingdom
Posted At
1/15/2025
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Description
About Us

With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.

The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry.

That's why we're excited to grow our teams and looking to recruit for a number of Central Administrators to join our Birmingham based team to support the operational delivery of a strategic project.

These positions are offers on Secondment / Fixed Term Contract basis and will be based at our Birmingham site initially during training and then will become a hybrid role with 2/3 days a week in the office.

What you'll be doing:

  • Completing the delivery of all invoicing for DLG Auto Services in both BMS Eclipse and Audatex in a timely and efficient manor
  • Dealing with general administrative tasks for all DLG AS Sites.
  • Delivering Service Level Agreements, ensuring to meet our Customer’s and Business needs.
  • Identifying, owning, and handling the risks involved in running our business that are appropriate to the role, whilst keeping in line with the Direct Line Group risk framework.
  • You will be accountable for your individual performance and contributing to business performance.
  • Dealing with complex assessment changes needed in the invoicing process.
  • Raising sales invoices on BMS Eclipse and Audatex Invoice.
  • Ensuring Invoices are raised within the correct SLA.
  • Updating Audatex Enterprise Gold assessment.
  • Optimising the day one process.
  • Identifying and recording where process has not been adhered too.

What you'll need:

All roles are at the heart of our Auto Services business and you'll need to be enthusiastic, upbeat and committed to delivering the best repair service.

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Who You'll Work With

We know you've heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you'll see it in the way that we think and work, it's all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It's an indefinable "DLGness" that makes us who we are, and we'd love for you to be a part of it.

Contract: FTC / Secondment

Location: Birmigham

Hours: 35, 37.5 or 40 hours a week to match current working schedule (for internal applicants).

Hybrid working: 2/3 days from the office after initial training

What We’ll Give You

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include:

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
  • 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year!
  • 50% off motor, home and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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