Certification Integrity Technical Manager

Teddington, England, United Kingdom

12/23/2024

Company Description

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

Our core products in the food and beverage sector comprise:

BRCGS: Protecting brands with globally recognised supply chain assurance solutions, based in London – UK.

INFORMED: Delivering quality assurance through globally trusted testing and certification programs for banned substances, based in Cambridge – UK.

Safefood360: A leading software provider covering all aspects of compliance, delivered by a team of experienced food industry experts based in Dublin – Ireland.

Job Description

Technical specialist with an understanding of manufacturing environments and third-party product safety auditing who has the ability to analyse data creating management summaries and using this intelligence to drive forward our certification scheme and help develop connectivity within our IT platforms.

The Certification Integrity Technical Manager will support the Certification Integrity agenda and operations and take responsibility for the monitoring of the performance of BRCGS approved Certification Body who undertake site audits on our behalf.

Success in this role will utilise data analysis to improve our integrity measures to ensure Certification Body is operating at peak performance for our customers, proactively mitigating the risk of performance issues.

Key Responsibilities:

• Develop and continually improve systems to monitor and report Certification Body performance to ensure BRCGS audits are undertaken with integrity and consistency
• With a focus on collaboration and support, drive improvement in Certification Body performance
• Collaboration with IT and Technical departments in developing future online products e.g. performance assessment system, audit results, complaints, product recalls
• Audits of Certification Body activities
• Management of BRCGS complaints & appeals system and responsibility for recall submission management
• Assessment of correct identification of root cause and the effectiveness of corrective and preventive plans submitted to BRCGS. Signing off the action plans provided.
• Support certification integrity team with any other activities as required
• Liaise with the Technical team keeping them up to date with findings from integrity activities
• Support overall business initiatives and improvements with the provision of certification integrity data
  
  

Qualifications

The person will have the following knowledge and attributes:

• Degree in food or related bioscience
• At least 5 years of relevant experience within the product manufacturing industry or within certification, accreditation or standards management
• Practical experience of BRCGS or other GFSI (Global Food Safety Initiative) recognised schemes
• The ability to analyse large quantities of data, identify trends and make conclusions as to further actions required. The ability to apply technical knowledge to interpret volumes of data. Excellent computer skills particularly with Microsoft Excel. The knowledge of Power BI will be an advantage
• Technical knowledge and skills allowing for the assessment and performance of the root cause analysis, and corrective and preventive action plans which are adequate to resolve findings.
• Ability to capture information accurately and concisely. Prepare and analyse written reports to a high standard
• Knowledge of the auditing sector and third-party certification and its role in the food and consumer product industry would be an advantage
• Practical lead auditor experience and lead auditor training would be an advantage
• Project management skills
• The ability to do work and achieve results, being proactive and resolution-focused, working individually and as part of a team
• Proven analytical, decision-making, and problem-solving abilities
• Intercultural awareness and sensitivity
• Confidence and tenacityto push for results
• Ability to liaise with globally based stakeholders characterized by good two-way communications.
• Must be able to review, understand and assimilate documented information and provide comprehensive feedback with excellent written English skills
• Proven organisational, logical thinking and time management skills
• Able to demonstrate integrity in dealing with confidential and sensitive information
• Conscientious and hard-working with a positive attitude
• Capability to adapt to changing circumstances
• Willingness to work across different time zones, as required
• Willingness to understand a wide range of perspectives, interpretations and approaches
• Confident working both independently and as part of a team
• Excellent IT skills: Word, Excel, PowerPoint, Outlook, Microsoft Teams, SharePoint, JotFroms
• Freedom to travel nationally and internationally, as required by the business
  
  

Additional Information

• Passion: Pride in our achievements engenders passion for our work and it translates into our ambition to make the world a safer place.
• Curiosity: We constantly look forward to what's next: our curiosity for today's discoveries makes tomorrow's innovations possible.
• Integrity: A commitment to high ethical standards has been at the heart of LGC since we started testing the integrity of products in 1842.
• Brilliance: We strive to be the very best in everything we say and do. We exceed customers' expectations through innovation and pioneering science.
• Respect: We respect gender, age, nationality, religion and individuality – our diversity is our strength.
  
  

You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. All employees are expected to follow and comply with all company information security requirements.