Change & Configuration Analyst

Bristol, England, United Kingdom

12/2/2024

The role:

We have an exciting opportunity for a Change & Configuration Analyst to join our Information Technology department.

The Change and Configuration Analyst is responsible for delivering the firm-wide activities within the Change and Configuration processes including:

• Effective delivery of the day to day operations of the Change and Configuration Management processes.
• Timely provision of Management Information to all key stakeholders
  
  
  

What will you do:

• Effective prosecution of the Change Management and Configuration Management processes using controlled processes, procedures and tools.
• Providing support and justification of Change and Configuration Management principles, processes and procedures.
• Timely provision of Management Information to all key stakeholders for: the Forward Schedule of Change (FSC); Technical Change Assessment; Change Advisory Board (CAB); Service performance reporting.
• Management of corrective actions for failed and unauthorised changes.
• Ensuring timely preparation of accurate change data and ownership for progress on actions for Change Mgt attendance at required meetings.
• The timely management and stewardship of all Change Requests throughout the change management lifecycle in accordance with defined OLA’s.
• Responsibility for ensuring quality change management data is recorded and assessed for onward presentation at each change mgt process control gateways.
• Maintaining an accurate Customer Communication Plan for Change.
• Chairing Physical and/or Virtual CAB/E-CABs – maintenance and delivery of all associated documentation.
• Updating and maintaining the Configuration Management System (CMS), ensuring that data quality and accuracy is of the highest standard, including maintenance of CI’ relationships.
• Production and delivery of Configuration Management reports – IT Asset Mgt, Status Accounting, Trend analysis, Audit and ad-hoc.
• Assisting in creation and maintenance of CI & IT Asset baselines and Releases.
• Physical and Logical Audit of IT Assets & CIs
• Ensuring that the appropriate data, forms and CIs are available for use by all authorised personnel
• Maintenance of the Configuration Management toolsets including ‘admin’ role duties in Service Now.
• The maintenance of the Definitive Media Library including detailed SAM reporting.
• Implementing appropriate housekeeping and archiving activities for Configuration Management controlled data areas
• Effective integration and interaction with other Service Support process areas
• Participation in Internal and External Audit as required.
  
  
  

What we are looking for:

• ITIL V3 Foundation certificate as a minimum
• 3 years’ demonstrable experience of administering and delivering effective Change Management and Configuration Management processes.
• Experience of administering a central CMDB within a service support environment
• Excellent understanding of the lifecycle of assets (procurement to disposal)
• Proficient in the use of MS Office products, particularly Excel for use in status accounting.
• Experience in administering SAM, including use of SCCM.
• Excellent understanding of the lifecycle of IT assets (procurement to disposal)
• Experience with using service management toolsets – Service Now would be advantageous.
• Good understanding of IT Infrastructure (server / deskside) and Software Licence management.
• Experience in managing detailed DML baselines.
• Excellent analytical / problem solving skills and attention to detail.
• Able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets.
• Ability to advise others in how to apply process and policy.
• A self-motivated approach with good evidence of self-reliance, use of initiative, and clear, logical, analytical thinking.
• The ability to build working relationships with a range of people at all levels.
• Identifies and communicates opportunities to improve the way that work is done.
• Excellent organisational and time management skills with the ability to manage multiple tasks efficiently.
• Takes ownership and actively looks for personal learning and development opportunities.
  
  
  

Here at Simmons & Simmons:

Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone’s voice is heard from day one, irrespective of job title, qualification, or background. You’ll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible.

Some key information:

• We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution.
• Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences).
• We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.
• We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering.
• We are proud to rank as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility.
• We have a range of social and sports committees, summer and winter parties and monthly get togethers.
• We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.
• All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists.
• We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm.
  
  
  

Equal opportunities:

We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:

• Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families.
• Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.
• Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs.
• We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.
  
  
  

We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.

If you’re interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details.