Change Management Administrator

Rugby, England, United Kingdom

12/13/2024

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

This role will become part of the current service change management team, who play a large part in maintaining and upgrading the emergency services network.

Job Description

This role is hybrid with a minimum of 3 days a week out of our Rugby office. With the expectation at the beginning of your employment to be working out of our Rugby office 5 days a week.

The role holder is to assist the current Service Change Management team in management of the change management process.

Principal Duties/Key Accountabilities:

• Manage and ensure all changes are approved in a timely manner and promptly escalate any exceptions or issues
• Management of daily changes to ensure they are initiated and completed within the established timeframes and following the correct processes
• Generate and distribute daily reports to relevant parties each morning, highlighting any areas that require further attention
• Ensure changes are closed correctly and in a timely manner following the necessary procedures
• Review and maintain customer contact information, ensuring contact details are accurate and up to date
• Monitor and manage the team’s email inbox to ensure effective change management and swift acknowledgment of any queries
• Be available for inbound and outbound calls, providing prompt support for urgent requests, progression of scheduled changes and “Go Ahead” calls to our customer base.
  
  

Basic Requirements

Knowledge, Skills & Experience Needed:

Fully Competent with Microsoft applications (Office, Word, Excel), and Google suite (Mail, GDrive, Sheets).

Competent in written English.

Fully Competent in English language.

Ability to plan ahead covering a wide range of tasks against skills available.

Relevant Experience/Training:

1-2 Years of similar role desirable but not essential.

Knowledge of the ITSM tools / data base application desirable.

IMPORTANT - Clearance

This role requires security clearance. To be considered for security clearance you would have to be a resident of the UK for a minimum of 3 years.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
  
  

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.