Channels and Content Specialist

London, England, United Kingdom

12/2/2024

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Internal Communications and Engagement is a key function of the Corporate Affairs team. We support M&G in achieving its goals by translating our business strategy into meaningful and compelling employee communications, delivering them through multiple, increasingly interactive, and digital channels. We ensure that all employees are informed, engaged and inspired, giving them the tools to contribute to M&G’s success, and to be compelling external advocates for the business.

This role will support the optimisation of our existing communication channels to establish new, more effective channels and communication tools. It will also help co-ordinate internal communications content across channels, ensuring consistency and alignment to the overall strategic narrative and priorities.

This is a hands-on craft role requiring a mix of creative skills to create and curate brilliant content, finding internal stories that bring our purpose and strategy to life, and telling them in an engaging way.

Key accountabilities for this role:

• Working with Content and Channels Lead to support the development and implementation of a content and channels strategy that underpins the delivery of our internal communications to bring the right digital capability together so we can deliver on what our business and colleagues need from us
• Support the optimisation of our existing digital communication channels to measure and drive improvement, and establish new, more effective channels and communication tools where appropriate.
• Lead the day-to-day management of digital communication channels, and the activation of news and stories across them
• Support internal comms delivery planning, working with the Content and Channels Lead to create a clear roadmap of activities and opportunities; and establishing and maintaining the processes and tools required to effectively air traffic control our messaging and manage content creation and delivery.
• Content – produce relevant content for colleagues through our communication channels as and when needed
• Measurement - help establish the tools and metrics to regularly evaluate the effectiveness of our internal communications strategy and activity, using data and insight to inform decision-making, measure success and enhance the effectiveness of channels.
• Management of internal communication shared mailboxes
• Any other duties as directed by the Content and Channels Lead
  
  

Some of the skills and experience you’ll need:

• Experience in managing digital Internal Communication channels and providing guidance around effective use
• The ability to work well with a range of stakeholders and offer advice on best use of channels
• Ability to coach and support colleagues inside and outside of our team, in order to improve the collective quality of our content and ensure our channels are used as effectively as possible
• An interest in developing a broad network, both internally and externally, to make sure our channels are fit for purpose , with an eye on industry trends and capabilities
• Experience in working as part of an Internal Communications team, or in a role where you’ve worked as part of a team developing and implementing communications activity
• A solid copywriter and editor, with an eye for detail and the ability to communicate with absolute clarity A reputation for getting stuff done – sometimes on your own, sometimes with your team, sometimes with people from across the business… but always to a high standard and on time
• The ability to make good use of data and analytics so that we can improve our approach and create proof points that demonstrate our impact and insight that helps us evolve our approach and manage expectations effectively
• Ability to work effectively in a fast-paced environment
  
  

Recruiter: Martyn Jack

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health or neuro-divergent conditions. We participate in the Disability Confident ‘Offer an Interview’ scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com