Chief Claims Officer

London, England, United Kingdom

12/19/2024

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together.

We offer our employees a unique benefits package that includes personal training sessions, well-being provisions, and an additional day off for your birthday! We benefit from a learning culture and are keen to develop our employees to advance their careers at Aventum.

Role Summary

You will be responsible for managing our claims across multiple business classes and on a Global placement basis. This role requires extensive claims experience and a willingness to continue to grow and develop knowledge and skills.

Role Accountabilities

• Leading the Consilium Claims team in providing exceptional service to our clients.
• Liaising with insurers, clients, brokers and other third parties to build relationships and resolve escalated matters.
• Keeping abreast of London Market developments and implementing these into the Claims team where applicable.
• Working with internal stakeholders to embed Claims awareness.
• Working with internal experts to develop and implement new technological solutions.
• Manage a team that includes mentoring, supporting career progression, training, and meeting SLAs.
• Providing and undertaking training as required by the line manager.
• Mandatory completion of company-prescribed learning and adherence to FCA rules.
• Compliance with all company procedures.
• Any additional duties as assigned.
  
  

Role Requirements

• London Market experience
• Knowledge of ECF
• Experience in handling UK and International claims FNOL to closure
• Property and Liability class knowledge
• At least 5 A-C (or equivalent) Grade GCSE including English and Maths
• Insurance qualifications e.g. CII (preferred)
  
  

Skills And Abilities Knowledge Of Word, Excel And Outlook.

• Excellent verbal and written communication.
• Ability to multi-task, manage conflicting priorities and work well under pressure.
• Able to build trust by operating with integrity and professionalism.
• Flexibility and willingness to take on additional responsibilities and work.
• Professional approach with an outcome-focused and positive attitude.
• Mentoring ability to assist in the development and growth of the claims team.
• Team worker with the ability to work on their initiative.
• Solid data entry skills with the ability to identify numerical errors.
• Positive attitude.
  
  

Management Duties

• Yes
  
  

We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.