Chief of Staff

Who are we?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading—your next opportunity to contribute to our mission could be just a few clicks away!

What you’ll do

As Chief of Staff, you will play a critical role in shaping and driving our strategic priorities while getting stuck into technical and operational challenges.

Acting as the right hand to the CEO you’ll ensure the smooth execution of priorities, lead cross-functional initiatives and support critical business needs.

Key responsibilities and objectives:

Strategic Execution:

• Work closely with leadership to prioritise and execute strategic initiatives.
• Translate high-level goals into actionable plans and monitor progress.

Project Management:

• Lead or support cross-departmental projects, ensuring timely delivery.
• Optimise processes and workflows for efficiency and effectiveness.

Technical Hands-On Support:

• Collaborate with teams to solve technical challenges.
• Develop and refine scripts, automate tasks, and analyse data using Python.
• Provide insights and recommendations based on data-driven analysis.

Operational Excellence:

• Act as a trusted advisor, identifying challenges and presenting solutions.
• Prepare reports, presentations, and dashboards for internal and external stakeholders.

Leadership Support:

• Manage communication and coordination across teams to align efforts.
• Serve as a sounding board and problem-solver for leadership.

Who you are

This role requires a blend of strategic thinking, project management, and hands-on technical expertise. A strong background in Python and comfort with technology is essential to succeed.

What you'll need:

Experience:

• Proven experience in a Chief of Staff, Project Manager, or similar strategic role.
• Proficiency in Python is essential, with experience in scripting, data analysis, or process automation.

Skills and qualifications:

• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Adept at juggling multiple priorities in a fast-paced environment.
• A proactive, hands-on attitude with a willingness to get stuck into the details.
• Educated to degree level or equivalent

What's in it for you?

• A competitive salary
• Flexible, hybrid working opportunities
• Company bonus scheme - if the business does well, you should get rewarded for your hard work
• 25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
• Eye test – you can claim a freebie each year, or if your needs change
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
• A strong ethos of equality, diversity, and inclusion
• Wide business exposure, in terms of business disciplines, projects and stakeholders
• Direct contribution to business transformation and growth
• Huge learning and career progression opportunities
• Being valued as an individual from our team
• Full training, support and mentoring to develop a successful career in financial services

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements