Claim Review Advisor

Salary: Competitive

Grade: 3B

Contract Type: Fixed Term - 12 months

Location: Hybrid

Reporting to: Claim Review Team Leader

Division: Historical Matters

What to Expect

The primary accountability of this role is to complete timely analysis and investigations into Postmaster concerns and other matters as assigned by the Claim Review Team Leader. This is an evolving role that requires extensive knowledge and experience of operating the Horizon system in addition to a deep understanding of back-office reconciliation processes. As Subject Matter Expert (SME) the successful candidate will be expected to provide information, investigative know-how, guidance and support to the claim assessors, external lawyers and Project Team personnel also working in this area.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

25 days annual leave that increases with tenure

Up to 10% on target bonus opportunity

Access to Benenden Healthcare

Generous pension contribution

Life assurance

Income protection after 12 months service

Full support from our employee assistance programme and access to our employee benefits platform

Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you need to Succeed

As a Claim Review Advisor, you will be a highly experienced analyst dealing with complex claims in a fast paced environment. We need someone who is ready to get stuck into the complex data and 'deep dive' into data and present analysis in a straightforward way. In Addition, you will possess the following:

• Ability to analyse extensive, complex data (transactional/financial/ statistical or clerical) to allow accurate and informed assessment completion
• Ability to recognise non-conformance to policy, process and procedures and ability to understand from operational and front line experience how non-conformance forms part of a complex claim, identifying root cause and presenting the facts
• A high level of excel skills with the ability to analyse data efficiently
• Excellent knowledge of Horizon and ability to interpret Horizon logs and other data available to branches would be an advantage
• Self-motivated, resilient, with the flexibility to adapt seamlessly to constant change and able to multi-task & work under pressure to challenging deadlines
• Good understanding of the Microsoft Office suite of applications
• Flexible and able to travel as required