Claims Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

This role involves handling a portfolio of Financial Lines claims for a variety of professions, including Solicitors, Accountants, Architects and Surveyors. We are looking for an individual who has the ability to review policy wordings, and is comfortable advocating on behalf of our clients, so that they acquire the accurate policy coverage available under the terms of their policy.

The role is hybrid, with an expectation of 3 days working in the office. Although primarily passionate about Professional Indemnity, the team also handles Directors & Officers, Cyber and Financial Institutions claims, and there may be scope for the right candidate to move into these areas in the future.

What you'll be doing

• Manage the entire claims process, including larger and contentious claims, from investigation to settlement.
• Utilise in-depth knowledge of insurance policies and claims procedures to assess and adjudicate claims accurately.
• Collaborate with internal teams, external vendors, and stakeholders to ensure timely claim resolution.
• Analyse claims data to identify trends, reduce claim frequency, and improve processes.
• Provide leadership and mentorship to claims handlers and junior team members.
• Develop and maintain strong relationships with clients, brokers, insurers, and loss adjusters.
• Stay updated on industry trends, regulatory changes, and emerging technologies to improve claims management.
• Prepare and present reports on key performance indicators.
• Visit clients in the event of a loss to investigate and manage claims effectively.
• Negotiate with insurers to achieve favourable settlements within policy terms.
• Advocate for the claims function and settlements to enhance client satisfaction.

Who we're looking for

• Strong understanding of insurance policies, coverage types, and claims procedures.
• Proven brokerage and client relationship management experience.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Confident and resilient under pressure.
• Ability to provide mentoring and guidance to junior team members.
• Adaptability to diverse personalities and cultural backgrounds.
• Compassionate approach to providing emotional support to clients during difficult situations.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.