Claims Handler

Unlock Your Potential within the Legal Industry!

If you're a motivated team player with a knack for communication and organisation, we want to hear from you. Whether you have legal experience or are looking to embark on a rewarding career in law, this is your chance to shine in a supportive and empowering environment.

Read on to discover how you can thrive with us!

We can offer you:

• The support and encouragement of a great team behind you and friendly partners who all want to help you thrive
• A competitive package with great benefits

What you will be doing:

• Conduct initial client interviews and manage inbound calls to maximize instructions.
• Open claims in our financial and case management systems.
• Respond to new email and online inquiries within 15 minutes.
• Perform conflict of interest and ID checks.
• Liaise with third-party suppliers for pro bono advice.
• Provide initial cost advice and prepare necessary documentation for clients.
• Use a case management system to manage queries and workflows.
• Conduct research on relevant medical terms for risk assessments.
• Handle the rejection process for inquiries that don't meet criteria.
• Record and report on inquiry statuses and reasons for non-conversion.
• Draft rejection correspondence and advise on alternative legal options.
• Assist with file closure tasks like archiving and fee collection.
• Create your own correspondence and documents.
• Source witness questionnaires.
• Understand the litigation process to guide clients effectively.
• Handle calls from debtors making payments

What you will need:

• Experience in sales, customer service, call centres, retail, or administrative roles is a plus.
• Strong communication skills and confidence in phone interactions.
• Proficiency in IT systems, including Microsoft Word and Excel.
• Legal experience is not required; we welcome applicants from various backgrounds, including those returning to work or changing careers.
• A desire to grow and advance within a law firm.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and commitment to producing high-quality work.
• Excellent organizational skills while following team processes.

About you – you will be:

• Highly enthusiastic, willing to the extra mile and be happy to go beyond the job description.
• Respectful towards others and have a positive, willing and ‘can do’ attitude.
• Keen to learn, interested in driving your own career progression and be proactive in taking ownership of this.

Working Hours

We are committed to providing a service to our clients between the hours of:

• 8am and 9pm Monday to Friday (Inc. Bank Holidays)
• 9am to 5.30pm on a Saturday and Sunday.

Once training has been completed, you will work to shift patterns to accommodate these hours on a rota basis.

We are keen to hear individuals who are looking for Full time employment. For this position you must be able to work weekend shifts, as well as have some flexibility in the week.

An ideal opportunity should you be looking for hours to fit around studies or family commitments.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon, Lincoln and Sheffield.

Want to find out more about our amazing benefits?

Additional information:

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Shakespeare Martineau

Welcome to Shakespeare Martineau, where we're more than just a full-service law firm. With over 1100 specialists, including lawyers and business support professionals, we're committed to unlocking potential in our people and clients, inspiring confidence, growth, and development.

Our purpose is clear: we provide creative solutions and advice that help individuals and businesses achieve their commercial and personal goals. But what truly sets us apart is our focus on building lasting relationships and championing our clients, ensuring they receive the best possible business and personal advice.

At Shakespeare Martineau, it's our people who make us special. We understand what our team members want and give them the support they need to succeed. Recognising everyone's contribution and harnessing the unique power of teams, we work together to achieve success.

Diversity is at the heart of our firm. We actively build and develop diverse teams, bringing together different backgrounds, personalities, and perspectives to deliver amazing solutions for our clients. We believe in playing to our strengths, constantly striving to improve, and empowering our teams with individual responsibility for their own learning and growth.

Join us at Shakespeare Martineau and become a valued member of a team where we unlock your potential, appreciate your contributions, and achieve success together.

As part of Ampa, we are part of a large multi-brand group, all of our brands are linked by a shared purpose and set of values that brings about a positive, inclusive and diverse work culture - helping everyone achieve their ambitions.