Claims Operations Technician

London, England, United Kingdom

12/20/2024

Company

Munich Re Specialty - North America

Location

London , United Kingdom

Introduction

Bell & Clements is a leading expert in understanding and connecting US coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world.



We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

Why join us?

We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development and career opportunities.

Overview

The Claim Operations Technician is a vital part of the MRSI/B&C Claims team.

The Technician helps to ensure timely and efficient reconciliation of financial transactions across our claims portfolio, including the processing of payments, recoveries and account replenishments.

The Technician also ensures reliable data quality in our incoming and outgoing financial records, manages communications with internal and external stakeholders and business partners, and helps to process first notices and loss and related correspondence.

Responsibilities

• Validate and accurately process financial transactions for claims that are being handled by the assigned TPAs, MGAs and coverholders. Submitted by bordereaux.
• Input payment data and issue timely payments to insureds, claimants, vendors and associated parties.
• Ensure that wire transfers are efficiently processed and recorded.
• Reconcile and process financial transactions related to account replenishments and reimbursements.
• Request, process and import third-party data submissions while identifying any issues/inconsistencies.
• Prioritize daily workload to ensure that all tasks are completed within their deadlines.
• Communicate clearly with internal and external stakeholders and with business partners.
• Demonstrate proficiency in multiple systems, including but not limited to: Bridge, SharePoint, workflow tools, and TPA claim-handling systems.
• Process incoming emails, and accurately create or update claim files based upon the incoming information.
• Triage and assign claim handlers to newly created claims based upon assignment rules.
• Assist with preparation of loss runs when requested by agents and/or underwriters.
• Participate in special projects and adhoc reporting, as required.
  
  
  

General Duties And Responsibilities

• To embrace and actively implement the core principles of Continuous Conversations; (Commitments, Feedback and Development) as part of daily activities and with other colleagues;
• Take ownership of and make personal and professional development a priority as part of Continuous Conversations;
• In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support);
• To abide by the policies and procedures of B&C.
  
  
  

Key Skills And Experience

• Previous experience in a claims support capacity or similar
• North American Binding Authority Claims Operational experience (preferred)
• Numerate, articulate and analytical
• Ability relevant Claims Operational Experience to identify data issues and maintain data quality
• Organisational/Timekeeping skills
• Proven ability to collaborate effectively and contribute to team success
• Verbal and written communication skills
• Proficient Excel, Word and Outlook skills
  
  
  

Benefits

This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) any activities which supports health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours – the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Team fun – warm and social culture with regular get togethers.

Equal Opportunities

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.