Client Development Manager

West Yorkshire, England, United Kingdom

1/7/2025

Overview

Are you an experienced Client Development Manager with a proven track record in building relationships and managing large, key client accounts?

We have recently secured a significant new client, aligning perfectly with our strategic goals of acquiring large-scale and FTSE 350 clients, and establishing ourselves as leading advisors in the Infrastructure & Energy sector. This newly established role offers an exciting opportunity to collaborate with senior stakeholders, influence the strategic development of this key relationship, and define our approach for managing similar major accounts.

As The Client Development Manager You Will

• Collaborate with the Client Relationship Partner and two Deputy Client Relationship Partners to devise and implement a strategic plan for strengthening and expanding our relationship with our key client, ensuring alignment with the firm's broader objectives.
• Lead and facilitate internal client team meetings, fostering an inclusive team environment, and ensuring effective communication and completion of action items.
• Be visible across the business, acting as a central point of contact for anyone working with our key client, and ensuring central co-ordination of activities.
• Ensure compliance with client requirements such as SLAs, reporting and adherence to engagement terms
• With the support of the Commercial Finance team, report to the Client Relationship Partner (and Deputies) on financial performance.
• Identify and pursue new opportunities by monitoring the key client's needs and using CRM and financial data, sharing insights with the client team and making recommendations to grow and enhance the relationship.
• Ensure regular and meaningful contact with key contacts across the key client's business and legal teams, planning and preparing for meetings and actively participating where needed.
• Working closely with the Bids & Proposals team to provide strategic input to proposals, ensuring submissions reflect key relationship messages.
• Work with internal Steering Groups such as Innovation and ESG to develop and implement innovative ideas to engage with our key client, including value added services, client tools, secondments, training and ESG-related initiatives.
• With the support of the CRM & Insights Manager, drive the collection and analysis of client feedback through service review, post-matter reviews and debrief interviews, ensuring insights are actioned.
  
  

We are looking for:

• Previous experience of working in a client development role, preferably in a professional services firm.
• Excellent understanding of client development and business development processes and experience of using CRM data to spot relationship opportunities and risks.
• Good knowledge of Management Information reporting, confident dealing with issues relating to billing and financials and an understanding of law firm management metrics.
• Knowledge of large, regulated businesses would be an advantage, as would knowledge of the energy sector.
• Be able to manage all stakeholders in the business to get the right people involved, engaged and working towards the delivery of a successful partnership with the key client and other large clients.
• Strong organisational skills, able to create plans and objectives and drive activity to achieve timelines and outcomes.
• Ability to build relationships and networks internally and externally.
• Strong diplomacy, listening and influencing skills.
• Strong written and verbal communication skills.
• Some of our benefits include:
• Salary reflective of your experience.
• Earn up to 10% of your salary with our annual bonus scheme.
• Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year.
• Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of 6% of your salary.
• 4x your annual salary in the event of a death in service.
• Hybrid and flexible working with 40-60% of your time spent in the office.
  

Find out more about working at Walker Morris here .

Company Values

Our shared values represent our culture and the things that are important to us. They define who we are as a Firm, as an employer and what we expect of our people. They provide direction and purpose by influencing the decisions that we make and the actions that we take. It’s really important that all candidates and employees demonstrate these values in their day-to-day activities:

• Embrace the fact everyone is different and unique.
• You can be serious without wearing a suit.
• Never lose sight of the bigger picture.
• Two heads are better than one.
• Take the bull by the horns.
• We win & lose together.
  
  

Walker Morris is committed to being an inclusive employer. Our aim is to ensure our workforce represents our diverse society. We recognise that everyone brings their own unique capabilities and experiences to their work. We welcome applications regardless of sexual orientation, gender identity and expression, age, neuro diversity or disability status, family or parental status, race, religion or ethnicity.

We take great pride in being a Disability Confident Employer. If you need any reasonable adjustments throughout the recruitment process, please don't hesitate to ask.

Click here to find out more about our diversity and inclusion work

Type of Working

Hybrid