Client Service Manager, Retirement Services

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions. This includes running customer operations, delivering innovative digital solutions for customers and colleagues, managing bank-wide change, and central services such as procurement and real estate management. The teams play a vital role in driving great experiences for customers and colleagues, and enabling the bank’s strategy.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of SIPP Pensions - Servicing Manager - Retirement Services.

In this role, you will:

• Dealing with all areas of Self Invested Pensions from establishment, liaising with clients and advisers, dealing with third parties, all SIPP administration including Asset reconciliation and investment administration.
• Providing a best client centric service
• Coaching and overseeing a small team of administrators
• People management including monthly 1:1 meeting.
• Leading and/or engaging in pension initiatives/projects

To be successful in this role you should meet the following requirements:

• Demonstrable experience of working in self-invested personal pensions along with asset reconciliation and investment administration.
• Knowledge of HMRC rules and regulations in relation to current pension legislation
• Hands on end-to-end SIPP administration management experience
• Knowledge of FCA CASS rules and regulations in relation to personal pension plans.
• Working knowledge of current Data Protection law
• Experience of dealing directly with both internal and external auditors and leading projects and building teams.

You’ll achieve more when you join HSBC.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 20783285000