Client Success Manager - Financial Services

London, England, United Kingdom

11/25/2024

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

We are looking for a Client Success Manager to manage a portfolio of large tier 1 Financial Services organisations throughout the entire customer lifecycle. From onboarding to renewal, you will be the main contact for their client base.

You will cover Experian's Ascend products, a portfolio of innovative, cloud native products helping clients to deliver the best analytics, to assess new markets, take insights from credit market trends and improve their decision-making processes. Reporting to the Senior Client Success Manager, you will manage planning, prioritising and completing client deliveries, throughout both trial and in life stages.

You will be measured on retention of portfolio, growth of existing client base, delivering client projects, and client satisfaction.

Responsibilities Include

• You are responsible for the retention and growth of a portfolio of large, strategic tier 1 clients
• You will be the main interface between Ascend clients and internal service teams, providing advice with a strong understanding of client requirements
• You will lead the service relationship for your clients through onboarding to ongoing support.
• You will support with the coordination and delivery of all client trials and projects, communicating the value of Ascend and its success, both internally and externally
• You will collate, analyse and present information on client performance and use this data to improve plans and increase client satisfaction
• You will maintain a 'trusted advisor' relationship with internal/external stakeholders, providing the main contact for Service Management issues and ensuring high levels of service stability and reliability.
• Work with the Account team to drive client retention and growth by identifying upsell and cross-sell opportunities
  
  

Qualifications

Proven experience in client success management / account management, ideally with corporate strategic clients

Comfortable managing large clients with ARR of £1m

Experience establishing communication and engagement with senior stakeholders within leading global organisations

Experience managing multiple projects at the same time

Desirable

• Understanding of financial products and services
  
  

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
  
  

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Internal Grade: E/EB9

Experian Careers - Creating a better tomorrow together

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