Cloud Network Engineer II

England, United Kingdom

12/11/2024

The Azure WAN Networking Team is expanding, and we are actively seeking talented individuals who possess a deep passion for operational tasks. Our mission is to develop and manage the most exceptional Wide Area Network (WAN) infrastructure globally. We are deeply committed to achieving excellence in Network Operations, and we are seeking engineers who share our passion and can approach challenges from a customer-centric standpoint.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Triage and Resolution: Act as the first point of contact for identifying, triaging, and resolving low to medium-risk severity incidents within defined service level agreements (SLAs). Utilize troubleshooting techniques and established procedures to quickly diagnose and address issues, ensuring minimal impact on operations.
• Collaborative Problem-Solving: Collaborate with engineering teams to escalate and resolve issues as needed.
• Maintenance Coordination: Coordinate with on-site technicians to execute fiber maintenance activities safely and efficiently. Follow standard SOPs/MOPs during maintenances to minimize downtime and ensure the integrity of the network infrastructure.
• Hardware Replacement: Assist in the replacement of network hardware, including routers, line cards and other components. Follow established procedures and protocols to safely and accurately replace hardware, minimizing disruptions to network services.
• Monitoring: Active engagement in continual monitoring of network systems to swiftly detect and effectively resolve any arising alerts or anomalies, ensuring uninterrupted network functionality and operational efficiency.
• Documentation and Reporting: Maintain accurate documentation of incidents, resolutions, and maintenance activities.
• Develop, and implement automation solutions to streamline operational tasks, reducing manual effort and minimizing errors.
  
  

Qualifications

Required Qualifications:

• Technical experience in network design, development, and automation
• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field AND technical experience in network design, development, and automation
• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND technical experience in network design, development, and automation
• OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field
• Experience with networking concepts, protocols (TCP/IP, BGP, SR, OSPF/ISIS, MPLS), and technologies
• Experience in troubleshooting complex network issues
• Experience with automation tools and scripting languages (e.g., Python, Ansible, or Terraform)
  

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  

Preferred Qualifications

• Experience in an ISP network operations center (NOC) environment
• Experience working with on-site technicians and coordinating maintenance activities
  
  

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.