Co-ordinator (curtains, blinds, cushions & throws)

Burnley, England, United Kingdom

12/16/2024

At Panaz, we are renowned for our expertise in supplying premium textiles to the hospitality, healthcare, and workspace sectors.

We seek an experienced coordinator to join our customer excellence team. In this role, you will liaise between our customers and installation teams to arrange the manufacture and installation of curtains, cushions and other soft furnishings.

This role demands a keen eye for detail, exceptional organisational skills, and a dedication to customer service excellence.

Key Responsibilities

• Incoming & outgoing communications - email and phone.
• Gathering specification information.
• Order placement and schedule management.
• Arranging stock transfers.
• Arranging site installations.
• Ensuring the project tracker is updated.
• Invoicing and query resolution.
  
  

Skills And Qualities

• Attention to detail - you'll need to ensure you have all the relevant information from your customer or sales buddy to manage the order process effectively. As such - you should have a reasonable working knowledge of maths (for taking measurements).
• Strong organisational skills - you'll be managing several orders simultaneously and working at a fast pace.
• Customer service skills: You must be an excellent communicator in writing or by phone. You must be confident speaking to high-end customers/ business owners and subcontractors.
• Collaboration - you will liaise with customers, production teams, and senior staff members.
• Initiative - Every project is different, meaning sometimes you'll need to find ways to problem solve.
• Quality driven.
  
  

Why Join Panaz?

• Competitive salary.
• Opportunities for professional growth and career development.
• Engaging and inclusive work culture with regular team-building activities.
• 25 days holiday + bank holidays, and a supportive company ethos.
• Pension scheme and other financial well-being support.
  
  

At Panaz, we value the unique perspectives that each individual brings. We welcome applications from candidates who are eager to contribute to our innovative and customer-focused environment. If you are interested in this exciting opportunity, please apply through our careers page.