Colleague Technology Support Lead – People
Company
Location
Leicester, England, United Kingdom
Posted At
12/16/2024
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Overview
This is a hybrid role based from home and our office in Leicester.
About Us
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.
At Dunelm, that’s what we do.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
About The Area
Your primary focus will be line management, career development, coaching and mentoring.
As an advocate for best practice, you will drive initiatives to elevate our support teams to industry-leading standards.
Your role will span across three support teams: The Service Desk and Tier 2 support who are both hybrid and the Tech Lounge, which is an on-site, face to face support function.
You will either come from a technical background, or have a keen interest in tech. You will work closely with two technical leads to provide our colleagues with the tools and support they require to unlock their full potential.
Tech Support forms part of a broader team which consists of:
Automation and Development: This team look at ways in which we can improve our service through the enhancement of “ServiceNow” and improve efficiencies through automation using “UiPath”.
Colleague Technology: A technical team who manage and develop all end user devices, operating systems, and applications.
Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite.
Find your happy place.
We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neurodiversity, gender or sexual identity, socio-economic background or education.
This is a hybrid role based from home and our office in Leicester.
About Us
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home.
At Dunelm, that’s what we do.
We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.
About The Area
Your primary focus will be line management, career development, coaching and mentoring.
As an advocate for best practice, you will drive initiatives to elevate our support teams to industry-leading standards.
Your role will span across three support teams: The Service Desk and Tier 2 support who are both hybrid and the Tech Lounge, which is an on-site, face to face support function.
You will either come from a technical background, or have a keen interest in tech. You will work closely with two technical leads to provide our colleagues with the tools and support they require to unlock their full potential.
Tech Support forms part of a broader team which consists of:
Automation and Development: This team look at ways in which we can improve our service through the enhancement of “ServiceNow” and improve efficiencies through automation using “UiPath”.
Colleague Technology: A technical team who manage and develop all end user devices, operating systems, and applications.
Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, but you’ll be also somewhere you can build a long-term career that always promises to challenge and excite.
Find your happy place.
We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neurodiversity, gender or sexual identity, socio-economic background or education.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Hunt UK Visa Sponsors
Copyright © 2025