Collections Officer

Crewe, England, United Kingdom

12/16/2024

Job Advert

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

The role of Collections Officer is really important to us.

Your Responsibilities Day To Day Will Be…

• Debt Recovery: Proactively contact customers via phone, email, and letters to collect overdue payments while adhering to company policies and procedures.
• Account Management: Manage a portfolio of accounts, including monitoring payment plans, negotiating repayment terms, and taking appropriate actions on delinquent accounts.
• Customer Interaction: Provide excellent customer service by addressing inquiries, resolving disputes, and offering tailored solutions to help customers manage their debt.
• Compliance: Ensure all collection activities comply with the Financial Conduct Authority (FCA) guidelines, the Data Protection Act, and other relevant legislation.
• Record Keeping: Maintain accurate and up-to-date records of all customer interactions and debt recovery activities using the company’s CRM system.
• Reporting: Generate regular reports on collection activities, outstanding debts, and success rates for review by the Collections Manager.
• Team Collaboration: Work closely with other departments such as Customer Service, Legal, and Finance to resolve complex cases and improve overall debt recovery processes.
• Risk Assessment: Identify and escalate high-risk accounts that may require legal action or further intervention.
  
  
  

What do we expect of you?

• Experience in debt collection or credit control is beneficial but not essential.
• Experience working in office / call centre environments will be considered.
• Excellent verbal and written communication skills, with the ability to handle difficult conversations and negotiate effectively.
• Demonstrated ability to manage customer relationships, sensitively and professionally, with a focus on achieving positive outcomes.
• High level of accuracy in record-keeping and data management, with strong organisational skills.
• Competency in using Microsoft Office Suite (Word, Excel, Outlook) and CRM systems to manage accounts and document interactions.
• Strong numerical skills, with the ability to understand and explain complex financial information to customers.
  
  
  

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.



N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Department

Credit

Contract type

Permanent

Hours

37.5 hours

Salary

Competitive