Commercial Operations Manager

Job Title: Commercial Operations Manager

Location: Reading (hybrid) - 3 days a week on site

Salary: up to £50,000 + benefits

Are you passionate about skincare and eager to make an impact in the beauty industry? Our client, a leading player in the dermo-cosmetic sector, is seeking a proactive and dynamic Commercial Operations Manager to join their innovative Sales and Marketing team. This is a fantastic opportunity to work with iconic brands in a role that combines strategic operational support, customer relationship management, and project leadership.

Key Responsibilities

Commercial Operations:

• Manage and optimize sample and free-of-charge allocations to maximize impact across sales, pharmacy, and healthcare professional teams.
• Coordinate price change implementation (CPI) to ensure timely delivery and alignment with business objectives.
• Collaborate across teams (digital, PR, trade, sales, logistics) for seamless execution of new product launches.
• Streamline processes, enhance sales efficiencies, and drive data-driven decision-making through analytics and reporting.
• Support account planning and provide operational tools for better team performance.

Customer Relations:

• Act as the primary point of contact for escalated customer issues, delivering exceptional service and solutions.
• Lead communication with internal teams and external distributors to ensure smooth operations.
• Manage online retailer approvals and ensure compliance with global e-commerce standards.

Project Management:

• Oversee project planning, risk management, and execution, ensuring alignment with timelines, budgets, and business objectives.
• Drive compliance with procurement processes and ensure smooth collaboration across teams.
• Adapt to changes and ensure projects deliver expected outcomes and benefits.

What We’re Looking For

Skills & Experience:

• Strong leadership and organizational skills with the ability to inspire and guide teams.
• Experience or interest in sales, operations, supply chain, and logistics.
• Proficiency in Microsoft Office; experience with CRM systems is advantageous.
• Exceptional communication and problem-solving skills with a detail-oriented mindset.
• Proven ability to manage multiple priorities in a fast-paced environment.

Why Join?

This is more than just a job—it’s an opportunity to develop your career in an inspiring, supportive environment. You’ll be part of a company known for its commitment to quality, innovation, and excellence in skincare, with the chance to contribute to the growth of globally recognized brands.

If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!