Concierge

Reception Concierge

Contract: Professional & Technology Services

Location: Birmingham, B26 3RZ

Hours of work: 40

Contract Type: Permanent​

This is a brand new role within a high-spec office space where you will be delivering a high quality front of house service.

As Reception Concierge, you will follow company standards on service and ensure smooth running of the day-to-day operation of the reception and common areas.

Job Description

The Reception Concierge will act as the primary interface between the internal operations of Liberty Global, VMO2 and its clients.

The successful candidate will work as part of a team providing outstanding services of the highest possible standard to all clients and visitors to the building.

Key Responsibilities

• Act as first point of contact on reception for clients and visitors, providing a professional and friendly service as well as delivering an exceptional first impression

• Demonstrate a true passion for customer service by pro-actively seeking ways to surprise and delight our clients and guests, always going above and beyond

• Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area and enjoying a professional business environment

• Work as part of a team to deliver great service

• Provide a warm welcome, build friendly, professional relationships with all colleagues and clients

• Keep reception area clean, tidy and free from clutter and personal belongings in order to maintain a professional image

• Promote a professional, pro-active and positive image to the reception team at all times, act as an ambassador

• Deal with and resolve client and visitor enquiries

Professional and Personal Competencies/Qualifications

• Excellent telephone manner and interpersonal skills

• Excellent organisational ability

• Able to work on own initiative

• Working knowledge of Outlook Meeting Room booking system and email

• Smart and well groomed at all times

• Confident, lively and outgoing personality

• Approachable, friendly and cheerful

• Previous Front of House experience in a corporate role

• Ability to display a real passion for customer service and going the extra mile

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com